1. Automatic recharge process

1 , How to recharge?

Type product is automatic recharge / For direct recharge products, please select the face value and quantity of the product you want to purchase. has Click " Buy it now " Enter the order confirmation page has Fill in the necessary recharge information for your purchase has After confirming that it is correct, select the appropriate discount method has Submit order and complete payment has After the website receives the successful payment information, it will automatically recharge into your reserved account.

2 , Where to check the recharge status? ?

Go to corresponding APP You can check it on the personal center page.

2. Manual recharge process

1 , How to recharge?

The product type is a manual recharge product. Please select the face value and quantity of the product you want to purchase. has Click " Buy it now " Enter the order confirmation page has Fill in the necessary recharge information for your purchase has After confirming that it is correct, select the appropriate discount method has Submit order and complete payment has After the payment is successful, the customer service will review the recharge information you left within the corresponding time, manually recharge and complete the transaction.； If there are too many orders on the website and the delivery speed of your order is abnormal, please contact online customer service directly to handle it for you.

2 , How to receive the goods:

When recharging, you are required to provide your account number and password. , After we recharge, you can modify it yourself , We guarantee that the top-up will be returned to you , No information about your account will be involved.

3. How long does it usually take to receive the payment after successful payment? ?

94LIVES The recharge service is available immediately. If there is network fluctuation, it may be delayed. 1-5 minutes, you can check the status of your order later.

4. Can I get a refund if I top up the wrong account? ?

1. If you enter the wrong account number and the recharge status shows successful, we cannot refund you the money.
2. If you entered the wrong account number and the recharge status shows failed, you can [email protected] Contact our customer support team to request a refund.