Q: Why was my payment not successful?
A: PAYPAL payment failure may be caused by many reasons. No matter what the reason is, you can contact our customer service through online customer service, and we will help you solve the payment problem. If it's a general question, we'll answer it directly for you. If you need to contact PAYPAL, we can also contact PAYPAL on your behalf. 94LIVES has a good record of cooperation with PAYPAL. It is also a trustworthy gold medal merchant of PAYPAL and often helps customers solve similar problems.
Generally speaking, if the payment through PAYPAL fails, it may be caused by one of the following reasons:
1. You have not yet activated the online payment function of this card. Before making payment, please activate this function on the bank side. (This situation usually occurs when using a domestic UnionPay card to bind PAYPAL)
2. The balance in your debit card is insufficient, or the credit limit in your credit card is insufficient.
3. Your payment amount exceeds the online payment limit set by the bank.
4. Your browser has disabled JavaScript, please re-enable this function and refresh the page.
5. Your browser has enabled "suppress pop-up dialog boxes", please turn off this function.
There are also some reasons that may cause PAYPAL payment to be unsuccessful, such as:
1. You are a new user of PAYPAL, so sometimes large amounts of purchases are not allowed.
2. Sometimes it is possible that if you change your commonly used payment computer and payment address, PAYPAL may review the payment and sometimes even temporarily freeze your account to ensure the safety of your funds. Payment will not be approved until reviewed.
Q:What are PayPal’s transaction limits?
A: For example: You can send up to $10,000 in one transaction. If your account is certified, you can send up to $10,000 in a single transaction, but there is no limit on the total amount of money that can be sent from your account. If your account is not verified, you can send up to $10,000 in a single transaction and there are limits on the total amount of money that can be sent from your account.
Here's how to check your payment limits:
1. Log in to your PayPal account.
2. Click My PayPal at the top of the page.
3. Click View Limit to view your payment limit.
If you don't have a PayPal account, you can send up to $4,000 at a time. If you don't have a PayPal account and live outside the United States, the maximum amount you can send depends on your currency:
Euro - 8000
Canadian dollars - 12,500
GBP – 5,500
Japanese yen——1.000.000
Australian dollars – 12,500
Swiss francs – 13,000
Norwegian krone – 70,000
Swedish krona – 80,000
Danish krone – 60,000
Polish zloty – 32,000
Hungarian Forint – 2,000,000
Czech Koruna – 240,000
Singapore Dollar – 16,000
Mexican Peso – 110,000
Israeli New Shekel – 40,000
Hong Kong dollars – 80,000
New Zealand dollars – 15,000
Taiwan Dollar – 330,000
Thai Baht – 360,000
Philippine Peso – 500,000
Brazilian Real – 20,000
Argentine Peso – 30,000
Malaysian Ringgit – 40,000
Q: What should I do if PAYPAL restrictions freeze my account?
A: Due to the high-risk nature of online payments, PAYPAL will temporarily review any payment behavior that they find suspicious or with large amounts. Generally, the review will temporarily freeze the payment for 6-24 hours. If PAYPAL thinks that an account is really suspicious, then they will restrict and freeze your account. But don't panic, this kind of freezing is just PAYPAL's attempt to confirm your identity and confirm whether you are really the account holder. At this time, you can unfreeze your account very simply through PAYPAL's instructions. When your account is restricted it means you cannot use certain features in your PayPal account. For example, you may not be able to make payments or withdraw funds. In most cases, you can resolve this issue by visiting PAYPAL's Resolution Center and providing some information.
Here's how:
1. Log in to your PayPal account.
2. Click on the Resolution Center to find information related to removing account restrictions.
If you have completed the steps recommended by the system but your account is still restricted, there are two situations: PAYPAL needs more information, and generally PAYPAL will send you an email requesting relevant information.； Or PAYPAL is reviewing the information you provided and will notify you of the latest situation by email (usually within 3 working days).
If you've completed the required actions in the Resolution Center and waited a few days but still haven't heard from PayPal, you can contact customer service by clicking "Contact Us" at the bottom of any page. During this process, if you need, we 94LIVES The staff will always assist you with the operation and contact PAYPAL to solve the problem.
Why does PAYPAL show that my payment has been successful, but my order shows "Unpaid"?
Under normal circumstances, after the payment is successful, 94LIVES The website will automatically display "Confirmed, Payment Already", but sometimes the above problems may occur due to the following reasons:
1. PAYPAL thinks there is something suspicious about your payment. For example, PAYPAL suspects that the payment was not made by you. Usually, it is because you made a large payment without being at your usual place and computer. In this case, PAYPAL will temporarily freeze the payment and review it. Solution: Please wait patiently. If PAYPAL’s review passes your payment, then 94LIVES You will be contacted and shipped to you immediately. If PAYPAL's review fails, we will also contact you. You can try to pay again, or pay us by Western Union or direct transfer from U.S. online banking.
2. This is the most common reason: Due to the maintenance of the PAYPAL website, PAYPAL payment information will be delayed and notified to us. if 94LIVES If the payment receipt from PAYPAL has not been received yet, the website will not automatically jump to the "paid" status. Solution: Contact 94LIVES The website's 24-hour online customer service tells us that your payment has been approved, and we will confirm the payment through manual inquiry. Don't rush, this process usually doesn't take more than 5 minutes.
Q: Why has my order not been shipped for a long time after I paid for it?
A: This question is the most frequently asked question by our customers. The reason is usually one of the following:
1. Our customer service representatives are busy. Some customers' purchasing and recharge requirements are more complicated. If you encounter several customers making complex requests at the same time, such as in-game transactions and solving PAYPAL problems, the customer service may be temporarily busy. But this process usually takes no more than 20 minutes. If our customer service is busy and ignores you for more than 30 minutes, please file a complaint in the complaint column on the right side of the website. We will take every request of every customer seriously. Regarding the phenomenon of neglecting customers, 94LIVES There is zero tolerance.
2. If your payment has not been shipped for more than 30 minutes, it is likely that there is something wrong with your payment and we must review your payment. If this happens, we will usually send you an email to notify you, or notify you on your frequently used QQ to communicate with you what happened. Then solve it together. The so-called "payment occurrence situation" may be caused by the following reasons:
1) Your payer name in PAYPAL is incorrect. For example, "feng zahng", "xio wang", if this is the case, if there is a problem with your payment in PAYPAL, then PAYPAL will most likely not pass your payment. Because you cannot unblock your payment by showing them your ID. Because the name on the certificate is inconsistent with the PAYPAL name.
2) Your payment amount is too large. Say, your payments exceed your normal payment habits, such as making a sudden large payment for something other than your usual regular purchases. Or your payment country has changed. Or maybe your first purchase is a large purchase. If any of these situations occur, we will need to contact you personally before we can deliver the goods to you. because 94LIVES Need to be responsible for customer payment security. PAYPAL will also conduct relevant reviews on us. If there is a problem with a payment, for example, the customer reports to PAYPAL that a payment was stolen by a hacker, then PAYPAL will ask us, for this payment, 94LIVES What risk control measures have been taken? Therefore, from the perspective of making payments to PAYPAL, or from the perspective of being serious and responsible to customers, we need to conduct a certain degree of review on acceptable payments. 94LIVES We cannot become a tool for hackers to sell stolen goods, and we must not tolerate hackers harming us. 94LIVES Customer interests.
3) Your order information is incomplete or contains errors. 94LIVES The customer service cannot complete your order through the purchase information you filled in. At this time, our customer service will contact you and require you to provide some additional information to complete the purchase.
Q: Regarding the exchange rates for payments in different currencies
A: This question is the most frequently asked question by our customers. The reason is usually one of the following: 94LIVES accepts payments in US dollars, Euros, Australian dollars, Canadian dollars, British pounds, Japanese yen and other international currencies.
Q: About payment return
A: PayPal will deposit the refund based on the original payment method.
If you used a credit card, PayPal will credit the refund to your credit card. If you used a funding source other than a credit card, the refund will be credited to your PayPal account balance. If you used both a credit card and another source, the portion of the credit card payment will be credited to the credit card and the remainder will be credited to your PayPal account balance.
Please note that refunds deposited to your credit card may take up to 30 days to appear on your statement.
When a payment is declined, its funds are returned to the payment's appropriate funding source. If you pay with funds from your PayPal balance, the money will be refunded to your PayPal account. If you funded your payment with a credit card, the money will be refunded to your card. Depending on the specific policies of your card issuer, refunds to your credit card may take up to 30 days.