Our refund and exchange policy was last updated on May 29, 2024. Thank you for shopping at 94LIVES store.

If for any reason you are not completely satisfied with your purchase, we invite you to review our refund and exchange policy.  

Explanation and definition

explain

Words with the first letter capitalized have the meanings defined below. The following definitions have the same meaning regardless of whether they appear in the singular or plural form.

definition

l  “"Goods" means the items offered for sale on the Service.

l  “"Order" means your request to purchase Goods from us.

l  “Website” refers to the 94LIVES online store, accessible from https://www.94lives.com.

l  “You ” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Refund and exchange policy

You acknowledge and understand that any transaction successfully completed using any 94LIVES website or service is final. Unless otherwise expressly stated in these Terms, no returns will be accepted, no exchanges will be made, and no refunds will be given. 94LIVES is not responsible for any stolen or unauthorized misuse of merchandise. If a refund/exchange is issued to you after a dispute and/or error has been processed, the time frame for the refund to be credited to your bank or payment service account depends on the payment channel used or your bank or payment service provider.

Some online payment methods do not support returns via the original route, and some payment methods require additional refund processing fees (the fees fluctuate depending on the country and exchange rate):

Unless otherwise specified, digital goods of any kind purchased in a Customer Account are non-refundable, non-transferable, and non-exchangeable.

94LIVES reserves the right to consider requests for refunds or exchanges in special circumstances, for example, if digital goods purchased in any form are deemed to be defective or damaged or unusable.

Customers must submit a request to 94LIVES.com within 1 month from the date of purchase of any defective or damaged goods. Otherwise, the customer automatically loses the right to request a refund or exchange.

94LIVES reserves the right to modify any of the above terms and conditions without prior notice.

Refund/Exchange Conditions

From the perspective of the dispute handling process, if 94LIVES determines that the goods are deemed defective or damaged due to 94LIVES's negligence, in order for the goods to be eligible for a refund or exchange, please ensure that:

l  The item is defective or damaged.

l  Item was purchased within 6 months of purchase date.  

l  The goods have not arrived.

The following items cannot be refunded or exchanged:

l  The product has arrived and the merchant does not offer returns.

l  Goods manufactured to your specifications or expressly personalized.

We reserve the right to refuse refunds and exchanges for any items that do not meet the return conditions above.

return the goods

You shall bear the cost and risk of returning the goods to us.

We are not responsible for physical merchandise that is damaged or lost during the return process. We therefore recommend using an insured and trackable postage service. For all types of products, we require 94LIVES Provide receipt or proof of purchase for refund.

Disclaimer: 

Please read the product description carefully and confirm that the game name, server, account name and purchase amount are correct.

94LIVES is not responsible for any damage/loss caused by incorrect purchase due to negligence and/or provision of false/wrong information by the customer. By purchasing any product from 94LIVES.com, the customer understands, acknowledges and accepts this disclaimer.

94LIVES reserves the right to modify any of the above terms and conditions without prior notice.

Contact us

If you have any questions about our refund and exchange policy, please contact us: [email protected]