Our refund and exchange policies were updated on May 29, 2024. Thank you for shopping at 94LIVES Store.

If you are not completely satisfied with the item you purchased for any reason, we invite you to review our refund and exchange policies.  

Explanation and definition

explain

Words with capital letters have the following definitions. The following definitions have the same meaning, whether in the singular or plural form.

definition

l  “Goods” are items offered for sale in the service.

l  “Order” refers to your request to purchase goods from us.

l  “Website” refers to the 94LIVES online store, accessible from https://www.94lives.com.

l  “You” means the individual, or company, or other legal entity (if applicable) accessing or using the Services.

Refund and exchange policies

You acknowledge and understand that transactions successfully completed using any 94LIVES website or services are final transactions. Unless otherwise expressly provided in these terms, no returns, no redemption of goods, or no refunds are accepted. 94LIVES shall not be liable for any stolen or unauthorized abuse of goods. If you are refunded/redeemed to you after a dispute and/or error is processed, the time frame for which the refund is credited to your bank or payment service account depends on the payment channel used or your bank or payment service provider.

Some online payment methods do not support the original refund, and some payment methods require additional refund fees (the fees vary depending on the country and exchange rate):

Unless otherwise specified, any form of digital goods purchased in the Customer’s account is non-refundable, non-transferable, or non-redeemable.

94LIVES reserves the right to consider a refund or exchange request in special circumstances, for example, if a digital item purchased in any form is deemed defective or damaged or unusable.

Customer must submit an application to 94LIVES.com within 1 month from the date of purchase of any defective or damaged goods. Otherwise, the customer will automatically lose the right to file a refund or exchange request.

94LIVES reserves the right to modify any of the above terms and conditions without prior notice.

Refund/exchange conditions

From the dispute resolution process, if 94LIVES determines that the product is deemed defective or damaged due to 94LIVES' negligence, in order to qualify for a refund or exchange, please make sure:

l  The product is defective or damaged.

l  The product is purchased within 6 months from the date of purchase.  

l  The product has not arrived.

The following products cannot be refunded or exchanged:

l  The product has arrived and the merchant does not provide returns.

l  Manufacture or explicitly customized products to your specifications.

We reserve the right to refuse refunds and exchanges for any goods that do not meet the above returns.

return the goods

You shall bear the costs and risks of returning the goods to us.

We do not assume any responsibility for physical goods that are damaged or lost during the return process. Therefore, we recommend using an insured and traceable mailing service. For all types of goods, we require 94LIVES Provide a receipt or proof of purchase for a refund.

Disclaimer: 

Please read the product description carefully to confirm that the game name, server, account name and purchase amount are correct.

94LIVES shall not be liable for any damage/loss if the customer causes mis-purchase due to negligence and/or the provision of false/misinformation. By purchasing any product from 94LIVES.com, it is your customer who understands, acknowledges and accepts this disclaimer.

94LIVES reserves the right to modify any of the above terms and conditions without prior notice.

Contact Us

If you have any questions about our refund and exchange policy, please contact us: [email protected]