Product introduction

Product Name: Puzzles & Survival

Product type: game

Product area service: International server

Recharge method: Log in to recharge

Scope of application:

This recharge is applicable Puzzles & Survival Vouchers top-up；

Recharge instructions:

1.Puzzles & Survival VouchersFor recharge, after payment, contact online customer service to complete the recharge for you as soon as possible. Manual 1-to-1 service, 24-hour customer service online processing orders.

2. Vouchers will be issued by email in the game. You can purchase any product in the voucher mall in the game. When you consume the vouchers, you can get accumulated stored value rewards.

     How to find account ID?

        1. Log in to the game using your account.

        2. Click the more icon in the lower right corner to enter the settings and account page.

        3. You can query your game account ID

top up Puzzles & Survival Vouchers process:

1. Open Puzzles & Survival Recharge product page；

2. Select the recharge type；

3. Click the Buy Now button；

4. Fill in the game login information and select the payment method before submitting the order.；

5. Complete payment；

6. Contact online customer service to complete the recharge for you.

What should I do if I fill in the wrong recharge account number? Can I get a refund?

1. If we have completed the recharge according to the information you filled in, it will not be refundable. If the recharge is wrong due to our platform, it can be refunded after verification.

2. Please do not log in to the account before the transaction is completed to avoid recharge failure or recharge not being credited due to the wrong number.

Receipt method:

1. After the product is successfully paid, it will be automatically credited within 1-2 minutes.；

2. To recharge goods, your order will be processed as soon as possible after contacting customer service. The recharge is usually completed within 1 minute.；

3. If there are too many orders on the website and the delivery speed of your order is abnormal, please contact the online customer service directly and we will give priority to you.