Product Introduction

Product Name: Utopia: Origin（创造与魔法）

Product Type: Game

Item Region: China server

Recharge methods: Log in and recharge

Scope of Application：

This recharge applies to Utopia: Origin recharge；

Recharge Instructions：

To Utopia: Origin, when logging in and charging, you need to fill in the game login information. After payment, contact customer service immediately to complete the recharge. We provide one-on-one service, and customer service is online 24 hours to process orders.

Recharge Process of Utopia: Origin：

1. Open the Utopia: Origin recharge items page；

2. Choose the recharge type；

3. Click the "Buy Now" button；

4. Enter the game login information, select the payment method, and submit the order；

5. Complete the payment；

6. Contact online customer service to complete the recharge for you.

What do I do if I enter the wrong recharge account? Can I get a refund?

1. If we have completed the recharge based on the information you provided, it will not be refundable. However, if the recharge error is caused by our platform, the refund will be processed after verification.

2. Do not log in to your account before the transaction is completed to avoid situations where the recharge fails or the funds do not arrive due to account hijacking.

Delivery Method：

1. After the payment for the product is successful, it will be credited to your account automatically within 1-2 minutes；

2. For pre-charged items, we will process your order immediately after contacting customer service, usually completing the recharge within 1 minute；

3. If you encounter a situation where the website has a large number of orders causing your order shipping speed to be abnormal, please contact the online customer service directly, and we will prioritize handling your request.