Product introduction

Product name: Hiya

Product Type: Live Broadcast/Social

Product area service: Middle East and North Africa

Recharge method: ID direct recharge

Hiya recharge instructions

Recharge type: This product is the official recharge of Hiya coins in the "Hiya" APP.

Recharge process: This product is official direct recharge. After payment, you need to contact online customer service and provide your Hiya ID, and the customer service will submit a recharge request for you.

Scope of application: This product is only applicable to Hiya accounts in the Middle East and North Africa. Accounts outside this region cannot be recharged, please make sure your account meets this requirement.

How to recharge Hiya coins on 94LIVES? The detailed steps are as follows:

Step One: Visit 94LIVES

Open the browser to visit the 94LIVES official website, enter "Hiya recharge" or "Hiya coins" in the search bar and enter the relevant product page.

Step 2: Select recharge products

Please choose the appropriate Hiya coin denomination and quantity according to your needs.

Step 3: Complete payment

Choose the appropriate currency and payment method according to your region. 94LIVES supports payment in all currencies, and the system automatically converts according to the international exchange rate to complete the payment.

Step 4: Contact customer service for processing

After successful payment, please be sure to contact 94LIVES online customer service immediately and provide your order number and accurate Hiya ID. Customer service will submit a recharge request for you.

Step 5: Confirm the recharge is received

After customer service processing is completed, Hiya coins usually arrive in your account within 1-2 minutes. Please log in to the APP later to check your balance.

Receipt method:

This product is a virtual resource recharge, and you will not receive a physical card code after purchase.

After payment and contacting customer service, we will process your order as soon as possible, and the top-up will usually be credited to your account within 1-2 minutes.

If there are many orders on the website and the processing is delayed, please contact online customer service directly and we will give priority to you.

Notes on recharging Hiya

Account security and risk tips

Account information security: Customer service will only ask for Hiya ID for recharge, and will not ask for passwords, verification codes and other sensitive information. Please contact customer service through the platform’s official chat window.

Official channels: Please recharge through official or authorized platforms to ensure account security.

Protection of minors: Minor users should perform recharge operations under the guidance of their guardians.

Information verification and error handling

Information accuracy: Please ensure that the Hiya ID provided when contacting customer service is accurate. Please try to avoid logging in to your account before recharging to prevent recharge delays or failures due to the wrong number.

Error handling mechanism: If the recharge fails or is incorrect due to reasons on the 94LIVES platform, we will arrange a refund or recharge for you after verification.

Introduction to "Hiya" and "Hiya Coin" 

Hiya is a popular live streaming social application in the Middle East and North Africa. Users can watch live broadcasts, interact with anchors, make new friends, and enjoy a real-time, rich social entertainment experience on the platform.

Hiya coins are recharge units within the APP and can be used to unlock various interactive functions and privileges within the platform.

Main uses of Hiya coins

Give live broadcast gifts: Purchase and send virtual gifts to your favorite anchors in the live broadcast room to express support and gain attention.

Unlock private chat function: Used to unlock private chat function with specific anchors for more in-depth communication.

Purchase personalized decorations: Used to purchase unique avatar frames, nickname colors, entrance special effects, etc. to show your personality.

Participate in platform activities: Used to participate in limited-time activities such as festival celebrations, draws, and competitions held by the platform, and win rare rewards.

Platform usage restrictions

Scope of application: This recharge is only applicable to Hiya accounts in the Middle East and North Africa. Accounts in other regions cannot be recharged, please confirm before recharging.

Usage restrictions: Hiya coins can only be used within the "Hiya" APP for specified purposes.

Device compatibility: Supports official clients of Apple system (iOS) and Android system (Android).

Frequently Asked Questions (FAQ)

Q1: What should I do if Hiya coins do not arrive in my account after recharging?

A: Please confirm that you have contacted customer service and provided Hiya ID. Then check the network, log out of the APP and log in again to check. If the payment has not yet arrived, please contact 94LIVES online customer service to check the processing status.

Q2: Can I get a refund if I fill in the wrong Hiya ID?

A: If we have completed the recharge according to the wrong Hiya ID you provided, transfer or refund will not be possible. Please check carefully. If there is a recharge error due to the 94LIVES platform, we will be responsible for handling it after verification.

Q3: How to check my Hiya ID?

A: Please log in to the "Hiya" APP and enter the "My" or "Personal Information" page. Your Hiya ID is usually displayed next to your avatar or in the personal information column.

Q4: Why can’t my account be recharged?

A: This product only supports Hiya accounts in the Middle East and North Africa. If your account is not registered in this area, you will not be able to recharge. Please confirm that your account complies with this region restriction.

Q5: How is the recharge pricing of 94LIVES determined?

A: The pricing of products on the 94LIVES platform follows market principles and relevant laws and regulations. The final price is composed of product cost, platform services, payment channel fees and operating costs, and the pricing is open and transparent.

What payment methods does 94LIVES support?

94LIVES is very friendly to Taiwanese users and covers almost all local mainstream non-cash payment methods:

Local payment methods in Taiwan

Credit card/debit card: Supports credit cards or debit cards issued by global card groups such as Visa, Mastercard, and JCB.

PayPal: A global third-party payment platform that supports PayPal wallet and PayPal card payments.

Apple Pay/Google Pay: Supports fast biometric payments through mobile wallets.

Jiekou Payment (JKOPAY): Taiwan’s most popular QR code payment tool.

LINE Pay: supports authentication-free and extremely fast payment.

Supermarket payment: Support collection and payment through convenience stores such as 7-11 and FamilyMart.

Bank transfer: Support bank transfer in Taiwan and Yushan Bank payment.

Global payment methods

International credit cards/stored-value cards: Supports global Visa, Mastercard, American Express (AMEX) and other card groups.

PayPal: a globally accepted third-party payment platform.

Apple Pay/Google Pay: Supports quick payments through mobile wallets.

Electronic wallets from various places: Support Hong Kong AlipayHK, WeChat Pay HK； Malaysia Touch 'n Go, Boost ； Thailand TrueMoney and many other regional wallets.

Online banking transfer: Supports online transfers from local banks in multiple countries.

The website will add/update payment methods in real time to support local payments in more countries.

What currencies does 94LIVES support?

94LIVES supports more than 220 countries and regions around the world. Product display prices are mainly in US dollars, and it also supports multiple mainstream currencies:

Major currencies: US dollar (USD), Australian dollar (AUD), euro (EUR), British pound (GBP), Canadian dollar (CAD).

Asian currencies: Hong Kong dollar (HKD), Malaysian ringgit (MYR), New Taiwan dollar (TWD), Singapore dollar (SGD).

Automatic exchange rate conversion: The exchange rate is automatically adjusted according to the international exchange rate during the transaction, and the system automatically converts it into US dollars or local currency for payment.

Coverage area

94LIVES services cover major countries and regions around the world, including:

Americas: United States, Canada, Brazil

Europe: United Kingdom, Germany, France, Italy, Netherlands, Switzerland

Asia Pacific: Australia, Japan, South Korea, Singapore, Malaysia

Customer service and support

7x24-hour customer service: 24/7 online customer service is available to answer users’ questions and handle payment and recharge issues.

After-sales guarantee: A complete after-sales service system ensures user recharge experience.

Processing time: After payment and contacting customer service, the order will usually be processed within 1-2 minutes.

By recharging "Hiya" coins through 94LIVES, you can enjoy convenient global payment, transparent exchange rate conversion and professional customer service support, easily obtain virtual units, support your favorite anchors, and enjoy the popular live broadcast social experience in the Middle East and North Africa.