· Product introduction

1. Product name: penguin planet

2. Product type: social contact

3. Recharge method: Manual recharging

· Scope of application

1. Applicable to penguin planet 

2. Android, IOS dual-terminal rechargeable。

· Recharge instructions

3. penguin planet top up It is an official face value. If there is a corresponding official gift face value, this recharge service will still enjoy the corresponding official gift (according to the official face value, recharge according to the number of pieces). If you have any questions, please contact 24-hour online customer service.

4. penguin planet gold top up for Scan code top up, penguin planet gold To recharge After payment is completed, please contact the website customer service to recharge for you.

· How to recharge gold？

1. exist penguin planet Recharge interface Face value and quantity, and click to buy now；

2. Click to submit order；

3. Select the applicable payment method and offer, and click Submit Order again；

4. After settling the payment, contact customer service to recharge.

· What should I do if I fill in the wrong recharge account number? Can I get a refund?

1. If we have completed the recharge according to the information you filled in, it will not be refundable. If the recharge is incorrect due to our platform, it can be refunded after verification.

2. Please do not log in to the account before the transaction is completed to avoid recharge failure or recharge not being credited due to the wrong number.

· How to view penguin planet gold Has the account been received?

1. After the order display in the backend user center is completed, you can go to penguin planet Check the payment status in the APP；

2. If the account does not arrive, please contact our website customer service to handle it for you. Customer Service Online 24 hours a day.

· How long does it take for the recharge to arrive?

3. After successful payment for direct charge goods, The account will be automatically credited within 1-2 minutes；

4. If there are too many orders on the website and the delivery speed of your order is abnormal, please contact online customer service directly and we will give priority to you.