Product introduction

Product name: touch live

Product Type: Social/Live Broadcast

Product area service: Common to all platforms

Recharge method: Direct recharge from the official website (submit your account number and the system will automatically process it)

Touch live recharge instructions

Recharge ratio: 1 yuan = 100 star diamonds (official standard ratio).

Apple iOS users: Through App Store in-app purchase, due to the platform service fee, the actual number of Star Diamonds obtained is smaller.

94LIVES official website direct recharge: All users (including Apple users) can enjoy the full ratio of 1:100 without additional losses. It is recommended to recharge through 94LIVES to maximize benefits.

Face value specifications: 600 star diamonds, 3,000 star diamonds, 10,000 star diamonds, 59,800 star diamonds, etc.

Scope of application: Applicable to all platform users of "Touch Live". Please confirm your account information before recharging.

Direct recharge on the official website, the system will process it automatically after submitting the account number, and the recharge will be automatically credited to the account after the payment is completed.

How to recharge to activate the live star diamond on 94LIVES? The detailed steps are as follows:

Step One: Visit 94LIVES

Open the browser to visit the 94LIVES official website, enter "touch live star diamond recharge" in the search bar or directly enter the relevant product page.

Step 2: Select recharge products

94LIVES provides a variety of star diamond face value options, please choose according to your needs.

Step 3: Fill in the recharge information

Please fill in your "Touch Live" login account accurately (usually a mobile phone number or email address).

Important note: Please check the account information carefully. The recharge service is automatically connected to the system. Incorrect information will result in recharge failure.

Step 4: Select payment method and complete payment

Choose the appropriate currency and payment method according to your region. 94LIVES supports payment in all currencies. The system automatically converts according to the international exchange rate. After the payment is completed, the order enters the processing process.

Step 5: Confirm the recharge is received

After the payment is successful, the system will automatically process the order, and the recharge is usually completed within 1-3 minutes. Please log in to the "Touch Live" APP later and check the Star Diamond balance in "My Wallet".

Receipt method:

This product is a virtual live broadcast resource, and you will not receive a physical card key after purchase.

After the payment for the goods is successful, the system automatically processes it and usually arrives within 1-3 minutes.

If there are many orders on the website and the processing is delayed, please contact online customer service directly and we will give priority to you.

Notes on touching live recharge

Account security and risk tips

Account information protection: Please do not disclose your account security information to anyone. We only need your login account for recharging.

Official version: Please look for the official or authorized platform to recharge to ensure the security of your account.

Protection of minors: Minor users should perform recharge operations under the guidance of their guardians.

Information verification and error handling

Information accuracy: Before recharging, please be sure to confirm the account (mobile phone number/email) you logged in to the "Touch Live" APP and fill it in accurately.

Error handling mechanism: If the recharge fails or is incorrect due to reasons on the 94LIVES platform, we will arrange a refund or recharge for you after verification.

Introduction to "Touch Live" and "Star Diamond" 

"Touch Live" is a real-time interactive live broadcast social platform that brings together high-looking anchors and wonderful talents. Here, you can discover diverse content, communicate with anchors instantly through barrages and gifts, and experience an immersive social entertainment experience.

“"Star Diamond" is a common core recharge unit in the "Touch Live" platform, used to support favorite anchors, unlock interactive privileges and purchase personalized services.

The main uses of star diamonds

Reward anchors with gifts: Purchase virtual gifts (such as "rockets" and "sports cars") in the live broadcast room and give them to anchors to express support and gain attention.

Activate live streaming aristocrats: Activate the status of "Knight", "Duke" and other live streaming aristocrats, and obtain exclusive entrance effects, badges and privileges.

Purchase personalized decorations: Use it to purchase unique avatar frames, chat bubbles, cars, etc. to decorate your personal space.

Participate in platform activities: used to participate in festival celebrations, PK competitions and other limited-time platform activities to win rare rewards.

Platform usage restrictions

Scope of application: This recharge is applicable to the entire "Touch Live" APP platform.

Usage restrictions: Star diamonds can only be used within the "Touch Live" platform for specified purposes.

Device compatibility: Supports official clients of Apple system (iOS) and Android system (Android).

Frequently Asked Questions (FAQ)

Q1: What should I do if the star diamonds do not arrive in my account after recharging?

A: Please check the network first, then log out of the APP completely and log in again, and check in "My Wallet". If the payment is still not received, please contact 94LIVES online customer service and provide the order number for enquiry.

Q2: Can I get a refund if I fill in the wrong login account?

A: Due to filling in the wrong account number, Star Diamonds are recharged to other accounts and cannot be transferred or refunded. Please check carefully when placing an order. If there is an error due to the 94LIVES platform, we will be responsible for handling it after verification.

Q3: What are the advantages for Apple users to recharge through 94LIVES?

A: Through direct charging through the 94LIVES official website, Apple users can avoid App Store service fees and enjoy the same 1:100 full ratio as Android users. Compared with in-app purchases, they can save a lot of costs and get more Star Diamonds.

Q4: How to check my login account?

A: Please log in to the "Touch Live" APP and enter the "My" or "Settings" page. You can usually view your bound mobile phone number or email address (i.e. login account) in the account security or personal information column.

Q5: How is the recharge pricing of 94LIVES determined?

A: The pricing of products on the 94LIVES platform follows market principles. The final price is composed of product cost, platform services, payment channels, operating costs, etc. The pricing is open and transparent.

What payment methods does 94LIVES support?

94LIVES is very friendly to Taiwanese users and covers almost all local mainstream non-cash payment methods:

Local payment methods in Taiwan

Credit card/debit card: Supports credit cards or debit cards issued by global card groups such as Visa, Mastercard, and JCB.

PayPal: A global third-party payment platform that supports PayPal wallet and PayPal card payments.

Apple Pay/Google Pay: Supports fast biometric payments through mobile wallets.

Jiekou Payment (JKOPAY): Taiwan’s most popular QR code payment tool.

LINE Pay: supports authentication-free and extremely fast payment.

Supermarket payment: Support collection and payment through convenience stores such as 7-11 and FamilyMart.

Bank transfer: Support bank transfer in Taiwan and Yushan Bank payment.

Global payment methods

International credit cards/stored-value cards: Supports global Visa, Mastercard, American Express (AMEX) and other card groups.

PayPal: a globally accepted third-party payment platform.

Apple Pay/Google Pay: Supports quick payments through mobile wallets.

Electronic wallets from various places: Support Hong Kong AlipayHK, WeChat Pay HK； Malaysia Touch 'n Go, Boost ； Thailand TrueMoney and many other regional wallets.

Online banking transfer: Supports online transfers from local banks in multiple countries.

The website will add/update payment methods in real time to support local payments in more countries.

What currencies does 94LIVES support?

94LIVES supports more than 220 countries and regions around the world. Product display prices are mainly in US dollars, and it also supports multiple mainstream currencies:

Major currencies: US dollar (USD), Australian dollar (AUD), euro (EUR), British pound (GBP), Canadian dollar (CAD).

Asian currencies: Hong Kong dollar (HKD), Malaysian ringgit (MYR), New Taiwan dollar (TWD), Singapore dollar (SGD).

Automatic exchange rate conversion: The exchange rate is automatically adjusted according to the international exchange rate during the transaction, and the system automatically converts it into US dollars or local currency for payment.

Coverage area

94LIVES services cover major countries and regions around the world, including:

Americas: United States, Canada, Brazil

Europe: United Kingdom, Germany, France, Italy, Netherlands, Switzerland

Asia Pacific: Australia, Japan, South Korea, Singapore, Malaysia

Customer service and support

7x24-hour customer service: 24/7 online customer service is available to answer users’ questions and handle payment and recharge issues.

After-sales guarantee: A complete after-sales service system ensures user recharge experience.

Processing time: After successful payment, the order will usually be processed within 1-3 minutes.

By recharging "Touch Live" star diamonds through 94LIVES, you can enjoy convenient global payment, transparent exchange rate conversion and professional customer service support, easily obtain resources, and enjoy a complete recharge ratio without loss and a wonderful real-time interactive live broadcast experience.