Product introduction

Product name: LunaTalk 

Product type: App recharge

Recharge method: official direct recharge (contact customer service after payment)

LunaTalk Points recharge instructions

Recharge type: This product is the official recharge service of the virtual currency "Points" in the "LunaTalk" application.

Face value specifications: 30,600 Points, 63,000 Points, 110,000 Points, 276,000 Points, 840,000 Points and other options are available.

Recharge process: This product is an official direct recharge service. After payment, you need to contact online customer service as soon as possible and provide your order number. Customer service will guide you to complete the subsequent operations.

Scope of application: Applicable to "LunaTalk" application users.

How to recharge LunaTalk Points on 94LIVES? The detailed steps are as follows:

Step 1: Visit 94LIVES and select products

Visit the 94LIVES official website, search for "LunaTalk Points", and select the Points value (such as 30,600, 63,000, 110,000, 276,000, 840,000, etc.) and quantity you need.

Step 2: Complete payment

Choose the appropriate currency and payment method according to your region. 94LIVES supports payment in all currencies, and the system automatically converts according to the international exchange rate to complete the payment.

Step 3: Contact customer service (key step)

After successful payment, please be sure to contact 94LIVES online customer service immediately and provide your order number. Customer service will guide you through the subsequent operations and recharge your Points.

Step 4: Confirm the recharge is received

After customer service processing is completed, Points usually arrive in your account within 1-5 minutes. Please log in to the LunaTalk app later and check the Points balance on the "My" or "Wallet" page.

Receipt method:

This product is a direct recharge of virtual currency, and you will not receive a physical card code after purchase.

After payment and contacting customer service, we will process your order as soon as possible, and the top-up will usually be credited to your account within 1-5 minutes.

If there are many orders on the website and the processing is delayed, please contact online customer service directly and we will give priority to you.

LunaTalk recharge notes

Safety and Process Tips

Official customer service guidelines: 94LIVES customer service will only ask for your order number to verify the order and guide you through subsequent operations. Customer service will not proactively ask for sensitive information such as your account password, verification code, etc. Please contact customer service through the platform’s official chat window.

Information accuracy: Please ensure that the order number provided when contacting customer service is accurate. Problems caused by incorrect order information will not be transferred or refunded.

Protection of minors: Minor users should perform recharge operations under the guidance of their guardians.

Error handling mechanism

User Responsibility: If we have completed the recharge according to the order information and subsequent operations you provided, refunds will not be made.

Platform responsibility: If the recharge fails or is incorrect due to reasons on the 94LIVES platform, we will arrange a refund or recharge for you after verification.

About "LunaTalk" and "Points"”

LunaTalk is a popular social entertainment application that provides users with exciting live broadcasts, real-time voice chats, video interactions and rich community experiences. Here, you can meet new friends, interact with anchors, and participate in various interesting online activities.

“Points” is the core virtual currency within the LunaTalk platform. After recharging Points, you can make various purchases within the app, which is a key tool to support your favorite anchors, enhance interactive experience, and obtain exclusive privileges.

Main uses of Points

Give virtual gifts: In the live broadcast room or chat room, give virtual gifts such as flowers, sports cars, and castles to the host or other users to express your appreciation and support.

Unlock privileged functions: Used to turn on special entrance effects, exclusive chat logos, advanced privacy settings, etc. to enhance your account’s sense of dignity and interactive experience.

Participate in paid activities: Used to join paid voice rooms, sweepstakes, games or competitions held by the platform to win rewards.

Increase intimacy: Increase intimacy with friends or anchors by giving gifts, etc., and unlock more interactive permissions.

Platform usage restrictions

Scope of application: This Points can only be used within the LunaTalk application.

Usage restrictions: Once Points are recharged, they are bound to your LunaTalk account and cannot be transferred to other accounts or withdrawn into legal currency.

Device compatibility: supports official clients for iOS and Android systems.

Frequently Asked Questions (FAQ)

Q1: What should I do if the Points do not arrive after recharging?

A: Please confirm that you have paid and contacted customer service. Then check the network, log out of the app and log in again to check. If the account has not arrived after 5 minutes, please contact 94LIVES online customer service and provide the order number to check the processing status.

Q2: There is no place to fill in the account when purchasing, how to recharge?

A: This is the characteristic process of this service. You only need to place an order and pay, and then contact 94LIVES online customer service as soon as possible and provide the order number. The customer service will guide you to complete subsequent recharge operations safely and conveniently.

Q3: Will Points have an expiration date?

A: Normally, the points obtained by recharging are valid for a long time and will not expire. However, please note that the bonus points obtained by participating in specific activities may have a validity period. Please refer to the activity rules within the platform.

Q4: Can I get a refund after recharging?

A: Once a virtual product is successfully recharged, it cannot be directly refunded. Please confirm your needs before purchasing. If the recharge error is caused by operational errors on the 94LIVES platform, we will be responsible for handling it after verification.

What payment methods does 94LIVES support?

94LIVES is very friendly to Taiwanese users and covers almost all local mainstream non-cash payment methods:

Local payment methods in Taiwan

Credit card/debit card: Supports credit cards or debit cards issued by global card groups such as Visa, Mastercard, and JCB.

PayPal: A global third-party payment platform that supports PayPal wallet and PayPal card payments.

Apple Pay/Google Pay: Supports fast biometric payments through mobile wallets.

Jiekou Payment (JKOPAY): Taiwan’s most popular QR code payment tool.

LINE Pay: supports authentication-free and extremely fast payment.

Supermarket payment: Support collection and payment through convenience stores such as 7-11 and FamilyMart.

Bank transfer: Support bank transfer in Taiwan and Yushan Bank payment.

Global payment methods

International credit cards/stored-value cards: Supports global Visa, Mastercard, American Express (AMEX) and other card groups.

PayPal: a globally accepted third-party payment platform.

Apple Pay/Google Pay: Supports quick payments through mobile wallets.

Electronic wallets from various places: Support Hong Kong AlipayHK, WeChat Pay HK； Malaysia Touch 'n Go, Boost ； Thailand TrueMoney and many other regional wallets.

Online banking transfer: Supports online transfers from local banks in multiple countries.

The website will add/update payment methods in real time to support local payments in more countries.

What currencies does 94LIVES support?

94LIVES supports more than 220 countries and regions around the world. Product display prices are mainly in US dollars, and it also supports multiple mainstream currencies:

Major currencies: US dollar (USD), Australian dollar (AUD), euro (EUR), British pound (GBP), Canadian dollar (CAD).

Asian currencies: Hong Kong dollar (HKD), Malaysian ringgit (MYR), New Taiwan dollar (TWD), Singapore dollar (SGD).

Automatic exchange rate conversion: The exchange rate is automatically adjusted according to the international exchange rate during the transaction, and the system automatically converts it into US dollars or local currency for payment.

Coverage area

94LIVES services cover major countries and regions around the world, including:

Americas: United States, Canada, Brazil

Europe: United Kingdom, Germany, France, Italy, Netherlands, Switzerland

Asia Pacific: Australia, Japan, South Korea, Singapore, Malaysia

Customer service and support

7x24-hour customer service: 24/7 online customer service is available to answer users’ questions and handle payment and recharge issues.

After-sales guarantee: A complete after-sales service system ensures user recharge experience.

Processing time: After payment and contacting customer service as soon as possible, the order will usually be processed within 1-5 minutes.

By recharging "LunaTalk" Points through 94LIVES, you can enjoy convenient global payments, transparent exchange rate conversion and professional customer service support. Whether you choose to try with a small amount or reserve a large amount, you can easily enhance your interactive experience on the LunaTalk platform and enjoy exciting social entertainment content.