Product introduction

Product name: Douyin（抖音）

Product Type: Live Broadcast/Video/Social

Product area servers: Chinese server

Recharge method: Douyin official website recharge（Just need Douyin account）

Douyin recharge instructions

1. Android users: 1 CNY = 10 Diamonds (official standard ratio)；

2. Apple iOS users: Since the Apple App Store charges a 30% service fee, the ratio is approximately 1 CNY = 7 Diamonds；

3. 94LIVES recharge: All users can enjoy the standard ratio of 1:10. It is recommended that Apple users recharge through 94LIVES to save costs. You only need to provide your Douyin account (if the Douyin account is purely numeric, it is recommended to change it to any English + number, such as: w3333333). After the payment is completed, the system will automatically complete the recharge service for you.

How to modify Douyin account?

1. Open Douyin APP, log in and click "Me”；

2. Click "Edit Homepage"”；

3. Then click “Douyin Account””；

4. Modify in "My Douyin Account" and add any English characters；

5. Finally, click "Save" in the upper right corner to successfully modify the Douyin account.

How to distinguish between Douyin and TikTok？

TikTok: Commonly known as Douyin Overseas Edition and Douyin International Edition, it focuses on overseas short video business. The main login methods are email, Facebook, Twitter and other accounts. The official recharge product is gold coins (0.99 USD = 70 Coins)；

Douyin: The domestic version of Douyin focuses on domestic short video business. The main login methods include mobile phone number, WeChat, QQ, Toutiao account, etc. The official recharge product is diamonds (1 CNY = 10 Diamonds).

How to recharge Douyin diamonds on 94LIVES? The detailed steps are as follows:

Step One: Visit 94LIVES

Open the browser to visit the 94LIVES official website and enter in the search bar“ Douyin Diamond Recharge”Or go directly to the relevant product page；

Step 2: Select recharge products

94LIVES provides a variety of diamond face value options: such as 980 diamonds, 2980 diamonds, 5180 diamonds, 15980 diamonds, etc.；

Step 3: Fill in the recharge information

Enter your Douyin account and confirm that the recharge account information is accurate；

Step 4: Select payment method and complete payment

Choose the appropriate currency and payment method according to your region. 94LIVES supports payment in all currencies. The system automatically converts according to the international exchange rate. After the payment is completed, the order enters the processing process.；

Step 5: Confirm the recharge is received

After the order is displayed, the recharge is usually completed within 1-2 minutes. Log in to the Douyin client to check the diamond balance and confirm the arrival status.

Receipt method:

1. After the product is successfully paid, it will be automatically credited within 1-2 minutes.；

2. For manual recharge of goods, your order will be processed as soon as possible after contacting customer service. The recharge is usually completed within 1 minute.；

3. If there are too many orders on the website and the delivery speed of your order is abnormal, please contact online customer service directly and we will give priority to you.

Notes on Douyin recharge

Account security and risk tips

Account information protection: All official recharge portals will not ask for non-essential information. If you encounter such a request, please stop operating immediately.；

Real-name authentication requirements: Make sure your Douyin account has completed real-name authentication, otherwise it may affect the recharge process.；

Third-party risks: There are certain risks, including game control and rules penalties, which must be borne by yourself.；

Information verification and error handling

Information accuracy: Carefully check the information related to the recharge account. If the recharge is successful due to incorrect filling, the platform will not be able to refund.；

Error handling mechanism: If there is a recharge error due to the 94LIVES platform, it can be refunded after verification.；

Arrival time: If there are too many orders on the website and the delivery speed is abnormal, you can directly contact the online customer service for priority processing.；

Introduction to Douyin and Diamonds 

Douyin（抖音) is a short video social platform owned by ByteDance, which was launched in China in September 2016. With the core concept of "recording a good life", the platform provides users with a comprehensive experience of content creation, sharing and social interaction through short videos of 15 seconds to 10 minutes.

Diamond（钻石) is a virtual currency officially issued by the Douyin platform. Its original name is“ douyin coins”(Doubi). On January 9, 2024, Douyin officially announced that "Douyin" will be renamed "Diamond", and the related functions and rights will remain unchanged. This name change marks the official upgrade of Douyin’s virtual currency system.

Main uses of diamonds

1. Live interaction and rewards

The main use of diamonds is to purchase virtual gifts in the Douyin live broadcast room and give them to the anchor to express support and increase the popularity of the anchor. Common virtual gifts include:

Be careful: basic interactive gift (1 Diamond)；

Carnival: High Value Special Effects Gift (30,000 Diamonds)；

Rose: Social Interaction Gift (1 Diamond)；

Rocket: High value reward gift (10,000 Diamonds)；

2. Platform value-added services

Diamonds can also be used to unlock various value-added services on the Douyin platform:

Purchase advanced effects and filters: enhance the quality of your video content；

Redeem ad-free membership: about 150 diamonds/month；

Unlock exclusive background music: personalized video creation；

Purchase paid courses: knowledge paid content.

3. Social and privileged functions

Join the fan group: Pay 1 diamond to become a fan of the anchor and get exclusive logos, fan group permissions and other privileges；

Improve account level: Spend diamonds to accumulate experience points, unlock higher gift limits or live broadcast room rankings；

Participate in platform activities: Some guessing games or limited-time activities require diamonds, and you may win physical prizes.

Platform usage restrictions

1. Scope of application: Tiktok recharge is only applicable to the domestic version of Tiktok diamond recharge, not the overseas version of Tiktok. Diamonds (Tiktok coins) are not Douyin volcano version diamonds, nor are they DOU+ coins.；

2. Usage restrictions: Diamonds can only be used to purchase virtual items in Douyin live broadcast, and cannot be used for Douyin e-commerce shopping.；

3. Device compatibility: supports Apple system (iOS) and Android system (Android)；

Frequently Asked Questions (FAQ)

Q1: What should I do if the diamonds do not arrive in my account after recharging?

A: First check the network connection, then restart the Douyin APP and check the transaction records. If it still shows that the account has not been received, you can contact 94LIVES online customer service to handle it, or wait 24 hours before confirming.

Q2: Can I get a refund if I fill in the wrong recharge account number?

A: If 94LIVES has completed the recharge according to the information you filled in, it will not be refunded. Only recharge errors caused by platform reasons can be refunded after verification.

Q3: How can Apple users obtain the recharge ratio of 1:10?

A: You can enjoy diamonds by recharging Douyin through 94LIVES1:10ratio, all users of 94LIVES can enjoy the standard ratio of 1:10 to avoid the impact of Apple tax.

Q4: What safety matters need to be paid attention to during the recharge process?

A: Make sure to operate in a safe network environment and avoid using public WiFi； Confirm Douyin ID and bound mobile phone number twice before payment ； Keep screenshots of transaction vouchers for future reference.

Q5: How is the recharge pricing of 94LIVES determined?

A: The pricing of products on the 94LIVES platform follows market principles. The final sales price is composed of product cost, platform service fees, payment channel fees, taxes, etc. The pricing is transparent and reasonable.

Q6: Are there any discounts for large recharges?

A: Yes, extra diamonds will usually be given for large recharges. The details are shown on the recharge page.

What payment methods does 94LIVES support?

94LIVES is very friendly to Taiwanese users and covers almost all local mainstream non-cash payment methods:

Local payment methods in Taiwan

1. Credit card/debit card: supports credit cards or debit cards issued by global card groups such as Visa, Mastercard, and JCB.

2. PayPal: A global third-party payment platform that supports PayPal wallet and PayPal card payments.

3.Apple Pay/Google Pay: Supports fast biometric payments through mobile wallets.

4. Gash member wallet: supports the Gash wallet commonly used by local game players in Taiwan.

5. Jiekou Payment (JKOPAY): Taiwan’s most popular scan-code payment tool, you can now enjoy a 20% discount on website activity fees for a limited time.

6. LINE Pay: The current website supports fast payment without authentication, and you can enjoy a 50% discount on handling fees for a limited time.

7. Supermarket barcode: Support collection and payment through convenience stores such as 7-11, FAMIPORT, Life-ET, etc.

8. Supermarket code: The current website supports authentication-free and fast payment, and supports collection and payment at the four major convenience stores in Taiwan.

9. Bank transfer and Yushan Bank: Supports all financial cards of banks in Taiwan. Direct transfer and payment in New Taiwan Dollars through physical ATM machines, online banking or mobile banking.

Global payment methods

1. International credit cards/stored-value cards: supports credit cards or debit cards issued by Visa, Mastercard, American Express (AMEX), Dinner, Discover and other card groups around the world.

2. PayPal: A global third-party payment platform that supports PayPal wallet and PayPal card payments.

3. Apple Pay/Google Pay: Supports fast biometric payments through mobile wallets.

4. Local payment in Hong Kong: Supports AlipayHK and WeChat Pay HK, and can directly use mobile payment to complete a convenient payment experience.

5. Local payment in Malaysia: Touch 'n Go, FPX, DuitNow, ShopeePay, etc. TNG on the current website can enjoy a 30% discount on handling fees for a limited time.

6. Local payment in Singapore: Paynow supports major banks in Singapore, and now enjoys a 30% discount on website activity fees for a limited time.

7. Local payment in Taiwan: Supports local mainstream wallet payments such as JKOPAY, LINEPAY, supermarkets, bank transfers, etc., and some payment methods have limited-time discounts on handling fees.

8. Local in other countries: Support South Korea (KaKaoPay, Toss, PayCo), Cambodia, Thailand (TrueMoney, LINEPAY, ShopeePay), Pakistan (Easypaisa, JAZZCASH), etc.

The website will add/update payment methods in real time to support local payments in more countries.

What currencies does 94LIVES support?

94LIVES supports more than 220 countries and regions around the world. Product display prices are mainly in US dollars, and it also supports multiple mainstream currencies:

Major currencies: US dollar (USD), Australian dollar (AUD), euro (EUR), British pound (GBP), Canadian dollar (CAD)；

Asian currencies: Hong Kong dollar (HKD), Malaysian ringgit (MYR), New Taiwan dollar (TWD), Singapore dollar (SGD)；

Automatic exchange rate conversion: The exchange rate is automatically adjusted according to the international exchange rate during the transaction, and the system automatically converts it into US dollars or local currency for payment.；

Coverage area

94LIVES services cover major countries and regions around the world, including:

Americas: United States, Canada, Brazil

Europe: United Kingdom, Germany, France, Italy, Netherlands, Switzerland, Denmark, Ireland

Asia Pacific: Australia, Japan, South Korea, Singapore, Malaysia, New Zealand

Other regions: South Africa, etc.

Customer service and support

7x24 hour customer service: 24/7 online customer service to answer users’ questions and handle payment issues

After-sales guarantee: Complete after-sales service system to ensure user recharge experience

Processing time: Official recharge products are usually recharged within 1-2 minutes after successful payment.

By recharging Douyin Diamonds through 94LIVES, users can not only enjoy a convenient payment experience, but also avoid exchange rate losses and payment obstacles. The platform's professional services and multiple guarantee mechanisms ensure that users can complete recharge operations safely and efficiently, focusing on the interaction and entertainment experience of the Douyin platform.