Product introduction

Product name: WePlay - Online board game bar Coins

Product Type: Game/Social

Product area service: International service

Recharge method: official recharge

WePlay Coins recharge instructions

1. The recharge method is official recharge. Please check the account information carefully when placing an order. The recharge will be completed for you after payment is completed.

2. How to find the account ID: Please open the WePlay APP and enter the personal information or account settings page. Your user ID will usually be displayed in the personal information.

How to recharge WePlay Coins on 94LIVES? The detailed steps are as follows:

Step One: Visit 94LIVES

Open the browser to visit the 94LIVES official website and enter in the search bar“ WePlay”Or go directly to the relevant product page.

Step 2: Select recharge products

94LIVES provides a variety of Coins denomination options, such as 1800 Coins, 3000 Coins, 10000 Coins, etc.

Step 3: Fill in the recharge information

Enter your WePlay user ID and confirm that the recharge account information is accurate.

Important note: Please check the ID information carefully. The recharge of Coins is from the official website to prevent recharge failure due to ID errors.

Step 4: Select payment method and complete payment

Choose the appropriate currency and payment method according to your region. 94LIVES supports payment in all currencies. The system automatically converts according to the international exchange rate. After the payment is completed, the order enters the processing process.

Step 5: Confirm the recharge is received

After the recharge product is successfully paid, the recharge can usually be completed within 1 minute. You can check the Coins balance in the WePlay APP to confirm the arrival status.

Receiving method

1. After the product payment is successful, the recharge will usually be completed within 1 minute.

2. If there are too many orders on the website and the delivery speed is abnormal, please contact online customer service directly and we will give priority to you.

Things to note

Account security and risk tips

1. Account information protection: All official recharge portals will not ask for non-essential information. If you encounter such a request, please stop operating immediately.

2. Protection of minors: It is recommended that minors perform recharge operations under the guidance of their guardians and consume rationally.

3. Please make sure to recharge through officially recognized formal channels to ensure the security of your account and funds.

Information verification and error handling

1. Information accuracy: Please be sure to carefully check the WePlay user ID you filled in before placing an order to avoid recharge failure due to incorrect information.

2. Error handling mechanism: If the recharge fails or is incorrect due to the 94LIVES platform, we will process the refund for you after verification. Losses caused by incorrect information filled in by the user themselves cannot be refunded.

3. Device compatibility: This product is suitable for WePlay APP of iOS and Android systems.

Product introduction

WePlay - Online Board Game Bar is a platform that provides online board game entertainment and social interaction.

Coins are points used for consumption within the platform. They can be used for various purposes such as unlocking games, purchasing props, participating in activities, etc. to enrich your online board game experience.

Main purpose

1. Unlock games: Use Coins to unlock specific board games on the platform and play more game types.

2. Purchase props: Purchase special props, skins, expressions, etc. in the game to personalize your gaming experience.

3. Participation in activities: Used to participate in limited-time competitions, tournaments or special activities organized by the platform.

4. Social function: It can be used to give gifts to friends or purchase social-related decorative items.

Platform restrictions

1. Scope of application: This product is suitable for Coins recharge of WePlay - Online Board Game Bar international server account.

2. Usage restrictions: Coins can only be consumed and used within the WePlay platform in accordance with platform rules.

3. Device compatibility: Supports WePlay APP on iOS and Android system devices.

FAQ

Q1: What should I do if the Coins do not arrive in my account after recharging?

A: Please check the network connection first, then try to restart WePlay APP and check the account balance. If the account still does not arrive after 5 minutes, please contact 94LIVES online customer service for assistance.

Q2: Can I get a refund if I fill in the wrong recharge account number?

A: If the recharge fails or is incorrect due to reasons on the 94LIVES platform, refunds can be processed after verification. Please be sure to carefully check the WePlay user ID you filled in when placing an order. Refunds cannot be processed for losses caused by incorrect information filled in by the user themselves.

Q3: Are there any additional fees for Apple (iOS) users to recharge?

A: By recharging through 94LIVES, all users (including iOS users) enjoy the standard recharge ratio of 1 RMB = 1 Coin, effectively saving your recharge costs.

Q4: What safety matters need to be paid attention to during the recharge process?

A: Please make sure to operate in a safe network environment； Second confirmation of WePlay user ID before payment ； It is recommended to keep a screenshot of the order for future reference.

Q5: How is the recharge pricing of 94LIVES determined?

A: The pricing of products on the 94LIVES platform follows market principles. The final sales price is composed of product cost, platform service fees, payment channel fees, taxes, etc. The pricing is transparent and reasonable.

Q6: Are there any discounts for large recharges?

A: Yes, choosing to recharge with a large face value usually results in a better price/performance ratio. The specific discounts are shown on the recharge page.

Payment method

94LIVES is very friendly to Taiwanese users and covers almost all local mainstream non-cash payment methods:

Taiwan local payment methods

1. Credit card/debit card: supports credit cards or debit cards issued by global card groups such as Visa, Mastercard, and JCB.

2. PayPal: A global third-party payment platform that supports PayPal wallet and PayPal card payments.

3. Apple Pay/Google Pay: Supports fast biometric payments through mobile wallets.

4. Jiekou Payment (JKOPAY): Taiwan’s most popular scan-code payment tool.

5. LINE Pay: supports authentication-free and extremely fast payment.

6. Supermarket barcode/code: Support collection and payment through convenience stores such as 7-11, FamilyMart, Laifu, OK, etc.

7. Bank transfer: Supports all debit cards of banks in Taiwan. You can directly transfer and pay in New Taiwan Dollars through physical ATMs, online banking or mobile banking.

Global payment methods

1. International credit cards/stored-value cards: supports credit cards or debit cards issued by Visa, Mastercard, American Express (AMEX) and other card groups around the world.

2. PayPal: A global third-party payment platform that supports PayPal wallet and PayPal card payments.

3. Apple Pay/Google Pay: Supports fast biometric payments through mobile wallets.

4. Hong Kong local payment: AlipayHK and WeChat Pay HK are supported.

5. Local payment in Malaysia: Supports Touch 'n Go, FPX, DuitNow, etc.

6. Local payment in Singapore: Supports PayNow.

7. Local payment in other countries/regions: Supports local payment methods in South Korea (KaKaoPay), Thailand (TrueMoney) and other countries.

The website will add/update payment methods in real time to support local payments in more countries.

Supported currencies

94LIVES supports multiple mainstream currencies around the world:

1. Major currencies: US dollar (USD), Australian dollar (AUD), euro (EUR), British pound (GBP), Canadian dollar (CAD)

2. Asian currencies: Hong Kong dollar (HKD), Malaysian ringgit (MYR), New Taiwan dollar (TWD), Singapore dollar (SGD)

3. Automatic exchange rate conversion: During the transaction, the exchange rate is automatically adjusted according to the international exchange rate, and the system automatically converts it into US dollars or local currency for payment.

Coverage area

94LIVES services cover major countries and regions around the world, including:

1. America: United States, Canada, Brazil

2. Europe: United Kingdom, Germany, France, Italy, Netherlands, Switzerland

3. Asia-Pacific: Australia, Japan, South Korea, Singapore, Malaysia, New Zealand

4. Other regions: South Africa, etc.

Customer service support

1. 24/7 customer service: 24/7 online customer service to answer users’ questions and handle payment and recharge issues.

2. After-sales guarantee: A complete after-sales service system ensures users’ recharge experience.

3. Processing time: The goods are usually recharged to the account within 1 minute after successful payment.

By recharging WePlay - Online Board Game Bar Coins through 94LIVES, users can enjoy a convenient payment experience. The platform's professional services and multiple guarantee mechanisms ensure that you can safely and efficiently complete the recharge operation and enjoy the unlimited fun of online table games.