Product introduction

Product name: NetEase Card

Product Type: Games/Entertainment

Product area service: domestic version

Recharge type: General points

Recharge method: Direct recharge with official ID (submit your NetEase pass number and the system will automatically process it)

NetEase All-in-One Card General Point Recharge Instructions

1. This product is an official direct recharge. Please check your account information carefully when placing an order. After payment is completed, the system will automatically complete the recharge service for you.；

2. NetEase Pass account is in email format, please fill in the full email format； If you do not fill in the account suffix, the recharge will be to the @163.com suffix type by default. ；

3. If there are special symbols in the account, please contact our online customer service in time to facilitate our staff to check and avoid recharge failure due to incorrect information.；

4. 94LIVES recharge: All users can enjoy the official standard ratio and official real-time activities；

5. To recharge on the official website, you need to fill in the NetEase pass number. If you need manual one-to-one service, please contact the website’s 24-hour online customer service to serve you.

Operation steps

Step One: Visit 94LIVES

Open the browser to visit the 94LIVES official website and enter in the search bar“ NetEase Card”Or go directly to the relevant product page.

Step 2: Select recharge products

94LIVES provides a variety of general point denomination options, such as: 100 points, 500 points, 1,000 points, and 50,000 points. Users can choose a suitable package according to their needs.

Step 3: Fill in the recharge information

Enter your NetEase pass number and confirm that the recharge account information is accurate.

Important: Please check your account information carefully to prevent errors that may lead to recharge failure.

Step 4: Select payment method and complete payment

Choose the appropriate currency and payment method according to your region. 94LIVES supports payment in all currencies. The system automatically converts according to the international exchange rate. After the payment is completed, the order enters the processing process.

Step 5: Confirm the recharge is received

After the recharge product is successfully paid, the system will automatically complete the recharge for you, usually within 1 minute, and then you can log in to the NetEase Recharge Center to check the credit arrival status.

Receiving method

1. After the product is successfully paid, it will be available within 1 minute.；

2. The system handles it automatically, no need to contact customer service；

3. If there are too many orders on the website and the delivery speed is abnormal, please contact online customer service directly and we will give priority to you.

Things to note

Account security and risk tips

Account information protection: Please keep your NetEase Pass account properly and only recharge it on official or trusted platforms such as 94LIVES.；

Protection of minors: Minor users should perform recharge operations under the guidance of their guardians；

Security warning: Please recharge the game through official channels to ensure account security.

Information verification and error handling

Information accuracy: Carefully check the relevant information of the recharge account to avoid recharge failure due to filling errors.；

Error handling mechanism: If there is a recharge error due to the 94LIVES platform, we will refund it to you after verification.；

Account arrival inquiry: After the recharge is completed, please log in to NetEase Passport to check the recharge results and payment status.

Product introduction

NetEase Card is a comprehensive recharge service launched by NetEase, which supports many of NetEase's games and products.；

After general points are recharged, they will be stored in the NetEase Pass account and can be used to redeem points and resources for NetEase's multiple games.

Main purpose

1. Redeem game points: You can convert general points into ingots, gold coins, etc. for specific games in NetEase Pass.；

2. Improve gaming experience: You can switch funds between NetEase’s many different games, or recharge general points to participate in platform discounts；

3. Obtain platform services: Used to purchase other digital content and online services provided by NetEase.

Platform restrictions

1. Conditions of use: Can only be used in consumption scenarios of designated games and products under NetEase.；

2. Account requirements: Please ensure that your NetEase Pass account status is normal before recharging.；

3. Device compatibility: Supports access from multiple devices, including PC and mobile.

FAQ

Q1: What should I do if the general point resources do not arrive after recharging?

A: Please check the network connection first, then log in to the NetEase Recharge Center again and view the recharge records. If it still shows that the account has not been received, you can contact 94LIVES online customer service to handle it, or wait for a while before confirming.

Q2: Can the refund be processed if I fill in the wrong account number?

A: If the recharge is incorrect due to platform reasons, a refund can be processed after verification. Please be sure to check the account information carefully to avoid recharge failure due to filling errors.

Q3: What safety matters need to be paid attention to during the recharge process?

A: Make sure to operate in a safe network environment； Confirm account information twice before payment ； It is recommended to keep a screenshot of the order for future reference.

Q4: How is the recharge pricing of 94LIVES determined?

A: The pricing of products on the 94LIVES platform follows market principles. The final sales price is composed of product cost, platform service fees, payment channel fees, taxes, etc. The pricing is transparent and reasonable.

Q5: Are there any discounts for large recharges?

A: Yes, some large-amount recharge packages may have additional gifts, as shown on the 94LIVES product page.

Payment method

94LIVES is very friendly to Taiwanese users and covers almost all local mainstream non-cash payment methods:

Local payment methods in Taiwan

1. Credit card/debit card: supports credit cards or debit cards issued by global card groups such as Visa, Mastercard, JCB, etc.

2. PayPal: A global third-party payment platform that supports PayPal wallet and PayPal card payments.

3. Apple Pay/Google Pay: Supports fast biometric payments through mobile wallets

4. Gash member wallet: supports the Gash wallet commonly used by local game players in Taiwan

5. Jiekou Payment (JKOPAY): Taiwan’s most popular scan-code payment tool

6. LINE Pay: The current website supports fast payment without authentication.

7. Supermarket barcode/code: Support collection and payment through convenience stores such as 7-11 and FamilyMart.

Global payment methods

1. International credit cards/stored-value cards: supports credit cards or debit cards issued by Visa, Mastercard, American Express (AMEX) and other card groups around the world.

2. PayPal: A global third-party payment platform that supports PayPal wallet and PayPal card payments.

3. Apple Pay/Google Pay: Supports fast biometric payments through mobile wallets

4. Hong Kong local payment: supports AlipayHK and WeChat Pay HK

5. Local payment in Malaysia: Touch 'n Go, FPX, DuitNow, ShopeePay, etc.

6. Local payment in Singapore: Paynow supports major banks in Singapore

7. Local in other countries: Supports multiple local payment methods such as South Korea (KaKaoPay, Toss), Thailand (TrueMoney, LINEPAY), etc.

The website will add/update payment methods in real time to support local payments in more countries.

Supported currencies

94LIVES supports more than 220 countries and regions around the world. Product display prices are mainly in US dollars, and it also supports multiple mainstream currencies:

Major currencies: US dollar (USD), Australian dollar (AUD), euro (EUR), British pound (GBP), Canadian dollar (CAD)

Asian currencies: Hong Kong dollar (HKD), Malaysian ringgit (MYR), New Taiwan dollar (TWD), Singapore dollar (SGD)

Automatic exchange rate conversion: The exchange rate is automatically adjusted according to the international exchange rate during the transaction, and the system automatically converts it into US dollars or local currency for payment.

Coverage area

94LIVES services cover major countries and regions around the world, including:

Americas: United States, Canada, Brazil

Europe: United Kingdom, Germany, France, Italy, Netherlands, Switzerland, Denmark, Ireland

Asia Pacific: Australia, Japan, South Korea, Singapore, Malaysia, New Zealand

Other regions: South Africa, etc.

Customer service support

1. 24/7 customer service: 24/7 online customer service to answer users’ questions and handle payment issues；

2. After-sales guarantee: A complete after-sales service system ensures user recharge experience；

3. Processing time: The goods are usually recharged within 1 minute after successful payment.

By recharging NetEase One Card universal points through 94LIVES, users can not only enjoy a convenient payment experience, but also avoid exchange rate losses and payment obstacles. The platform's professional services and multiple guarantee mechanisms ensure that users can complete recharge operations safely and efficiently, focusing on the experience of using NetEase's games and products.