Q: Why did my payment not succeed?
A:The failure of PAYPAL's payment may be caused by many reasons. No matter what the reason is, you can contact our customer service through online customer service, and we will assist you in solving payment problems. If it is a general question, we will directly answer it for you. If you need to contact PAYPAL, we can also contact PAYPAL on your behalf. 94LIVES has a good cooperative record with PAYPAL and is also a trusted gold medal merchant that PAYPAL has and often helps customers solve similar problems.
Generally speaking, if you do not make a successful payment through PAYPAL, it may be caused by one of the following reasons:
1. You have not activated the online payment function of this card. Before payment, please enable this function on the bank. (This situation usually occurs when using a domestic UnionPay card to bind PAYPAL)
2. Your debit card is insufficient or your credit card is insufficient.
3. Your payment amount exceeds the online payment limit set by the bank.
4. Your browser has disabled JavaScript, please re-enable the function and refresh the page.
5. Your browser has enabled "Disable pop-up dialog box", please turn off this function.
There are also some reasons that may cause the payment of PAYPAL to be unsuccessful, such as:
1. If you are a new user of PAYPAL, you will not allow purchases at a large amount sometimes.
2. Sometimes it is possible that you have changed your usual payment computer, and payment address, and then PAYPAL may review payments and sometimes even temporarily freeze your account to ensure your funds are safe. Payment will be approved only after review.
Q: What is PayPal's transaction limit?
A: For example: You can send up to $10,000 in a transaction. If your account is certified, you can send up to $10,000 in a single transaction, but there is no limit on the total amount of money that can be sent from your account. If your account is not certified, up to $10,000 can be sent in a single transaction and there are limits on the total amount of money that can be sent from your account.
The method to view payment limits is as follows:
1. Log in to your PayPal account.
2. Click on My PayPal at the top of the page.
3. Click to view the limit to view your payment limit.
If you don't have a PayPal account, you can send up to $4,000 at a time. If you do not have a PayPal account and live outside the United States, the maximum amount you can send depends on your currency:
Euro - 8000
Canadian dollars - 12,500
GBP-5500
Japanese Yen - 1.000.000
Australian dollar - 12,500
Swiss francs - 13,000
Norwegian kroner—70,000
Swedish Krona – 80,000
Danish Kron – 60,000
Polish Zloty - 32,000
Hungarian Forint - 2,000,000
Czech Krona – 240,000
Singapore Dollar - 16,000
Mexican peso – 110,000
Israel New Shekel - 40,000
HKD-80,000
New Zealand Dollar - 15,000
Taiwan dollars - 330,000
Thai Baht - 360,000
Philippine Peso - 500,000
Brazilian real - 20,000
Argentine peso - 30,000
Malaysian ringgit – 40,000
Q: What should I do if the PAYPAL restriction freezes my account?
A:Due to the high risk of online payments, PAYPAL will conduct temporary reviews of payment behaviors they find suspicious or large amounts. The general review will temporarily freeze the payment for 6-24 hours. If PAYPAL thinks an account is really suspicious, then they will restrict the freezing of your account. But don’t panic, this kind of freezing is just that PAYPAL wants to confirm your identity and confirm whether you are really the holder of the account. Then at this time, you can easily unfreeze your account through the instructions of PAYPAL. When your account is restricted, it means you cannot use certain features in your PayPal account. For example, you may not be able to make payments or withdraw money. In most cases, you can solve this problem by visiting PAYPAL's mediation center and providing some information.
The method is as follows:
1. Log in to your PayPal account.
2. Click the Mediation Center to find information related to canceling account restrictions.
If you complete the recommended steps of the system, but your account is still restricted, there are only two situations: PAYPAL needs more information, and PAYPAL will generally send you an email to ask for relevant information.； Or PAYPAL is reviewing the information you provide and will notify you of the latest situation by email (usually within 3 working days).
If you have completed the system-required operations at the Mediation Center and have waited for a few days but have not received a reply from PayPal, you can contact Customer Service by clicking "Contact Us" at the bottom of any page. In the process, if you need it, we 94LIVESThe staff will also assist you in the operation and contact PAYPAL to resolve the problem.
Why does PAYPAL show that I have paid successfully, but my order shows "Unpaid"?
Generally speaking, after the payment is successful,94LIVESThe website will automatically display "Confirmed, paid", but sometimes the above problems will occur due to the following reasons:
1.PAYPAL believes that your payment is suspicious. For example, PAYPAL suspects that the payment was not paid by you. Usually, it will be because you did not make a large payment at your usual location and computer. In this way, PAYPAL will temporarily freeze payment and review it. Solution: Please be patient, if PAYPAL's review passes your payment, then 94LIVESWe will contact you and ship it to you immediately. If PAYPAL's review fails, we will also contact you. You can try to pay again, or make payment to us by using Western Union or direct transfer of US online banking.
2. This is the most likely reason: Due to the maintenance of the PAYPAL website, we will be notified of delays in PAYPAL payment information. if 94LIVESIf you have not temporarily received the payment receipt from PAYPAL, the website will not automatically jump to the "paid" status. Solution: Contact 94LIVESThe website’s 24-hour online customer service tells us that your payment has been passed and we will confirm the payment through manual inquiry. Don't worry, this process usually does not last more than 5 minutes.
Q: Why has my order been paid but it has not been shipped for a long time?
A: This question is the most common question our customers ask. The reasons are generally one of the following:
1. Our customer service representatives are all busy. Some customers’ purchasing agent and recharge requirements will be more complicated. If you encounter several customers at the same time, such as transactions in the game to solve the PAYPAL problem, then customer service may be temporarily busy. However, this process usually does not exceed 20 minutes. If you are ignored for more than 30 minutes due to our customer service being busy, please make a complaint in the complaint bar on the right side of the website. We will take every request of every customer seriously. Regarding the phenomenon of neglecting customers, 94LIVESIt is zero tolerance.
2. If your payment has not been shipped for more than 30 minutes, it is very likely that it is because your payment is in a state and we must review your payment. If this happens, we will generally send you EMAIL notifications, or notify you on your commonly used QQ to communicate with you what happened. Then solve it together. The so-called "payment situation" may be caused by the following reasons:
1) The payer name you fill in incorrectly in PAYPAL. For example, "feng zahng","xio wang", if so, if there is a problem with your payment at PAYPAL, then there is a high probability that PAYPAL will not pay through you. Because you cannot unfreeze your payment by presenting their documents. Because the name on the ID is inconsistent with the PAYPAL name.
2) Your payment amount is too large. If you say that your payment exceeds your general payment habits, such as making a large payment suddenly, and not buying your usual items. Or there is a change in your payment country. Or you make a purchase for the first time and make a large amount. If these situations occur, we will need to contact you before we can ship the goods to you. because 94LIVESResponsible for the security of the customer's payment. PAYPAL will also conduct relevant reviews on us. If a payment has problems, for example, a customer reports to PAYPAL that there is a payment that was a hacker's steal, then PAYPAL will ask us about the payment, 94LIVESWhat risk control measures have been taken? Therefore, from the perspective of submitting the payment to PAYPAL, or the perspective of being serious and responsible to the customer, we all need to conduct a certain degree of review of the payments that can be paid. 94LIVESIt cannot be a tool for hackers to sell stolen goods, nor can it tolerate hackers to harm us94LIVESThe interests of the client.
3) Your order information is not filled incompletely or there are errors.94LIVESCustomer service cannot complete your order through the purchase information you fill in. At this time, our customer service will contact you and need you to provide some additional information to complete the purchase.
Q: Regarding the exchange rate paid in different currencies
A: This question is the most common question our customers ask. The reasons are generally one of the following: 94LIVES accepts payments from all international currencies such as US dollars, Euro, Australian dollar, Canadian dollar, British pound, Japanese yen, etc.
Q: About payment refund
A: PayPal will deposit a refund based on the original payment method.
If you are using a credit card, PayPal will deposit the refund into your credit card. If you are using a source of funds other than your credit card, the refund will be deposited into your PayPal account balance. If you use both a credit card and another source, the portion of the credit card payment will be deposited into the credit card and the remaining portion will be deposited into your PayPal account balance.
Please note that refunds deposited on your credit card may take up to 30 days to appear on your bill.
If the payment is denied, its funds will be returned to the corresponding source of funds for the payment. If you make payments with PayPal balance funds, the payment will be returned to your PayPal account. If you use a credit card to fund payments, the payment will be returned to your card. Depending on the specific policies of your card issuing bank, it may take up to 30 days to refund your credit card.