• Product introduction

1. Product Name: Caramel Voice

2. Product Type: Live Broadcast/Video/Social

3. Product area service: Domestic version/Mainland version

4. Recharge method: Direct recharge from the official website

• Scope of application

1. Caramel voice gold coin recharge is applicable to caramel voice recharge；

2. Recharge is available on both Android and IOS.

• Recharge instructions

The recharge of Caramel Voice gold coins is manual direct recharge from the official website. You need to fill in the Caramel Voice ID number. Manual 1-to-1 service and 24-hour customer service online.

• What should I do if I fill in the wrong recharge account number? Can I get a refund?

1. If we have completed the recharge according to the information you filled in, it will not be refundable. If the recharge is incorrect due to our platform, it can be refunded after verification.

2. Please do not log in to the account before the transaction is completed to avoid recharge failure or recharge not being credited due to the wrong number.

• Receiving method

1. After the product is successfully paid, it will be automatically credited within 1-2 minutes.；

2. To recharge goods, your order will be processed as soon as possible after contacting customer service. The recharge is usually completed within 1 minute.；

3. If there are too many orders on the website and the delivery speed of your order is abnormal, please contact online customer service directly and we will give priority to you.

• About Caramel Voice

Caramel is a voice software for making friends with strangers, with the core functions of chatting and listening to music, forming a team and making friends. Caramel provides users with a bridge to make friends through diverse gameplay. Users can find groups with common interests and hobbies through rooms in different modules. Caramel is committed to building a high-quality voice social platform to provide users with a better social experience.