Product Introduction

Product Name: SUGO

Product Type: App Recharge

Service Scope: Global Server

Recharge Method: ID Direct Recharge (Contact customer service after payment for processing)

Applicable Scope: This recharge is only for the SUGO Global Server. (Due to regional restrictions in Taiwan, Taiwan SUGO accounts CANNOT be recharged through this service. Taiwanese account IDs are typically 8 digits. DO NOT purchase.)

SUGO Recharge Instructions

Recharge Type: This product is the official recharge service for in-app "Coins" within SUGO.

Denomination: 1,200 Coins, 2,400 Coins, 6,520 Coins, 12,500 Coins, and other denominations are available.

Recharge Process: This product is an ID direct recharge service. After payment, you need to contact online customer service and provide your SUGO User ID. Customer service will process it for you.

Applicable Scope: Applicable to SUGO Global Server users (non-Taiwan 8-digit ID accounts) only.

How to recharge SUGO on 94LIVES? Detailed steps are as follows:

Step 1: Visit 94LIVES and Select Product

Visit the 94LIVES website, search for "SUGO recharge", and select the Coins denomination (e.g., 1,200, 2,400, 6,520, 12,500) and quantity you need.

Step 2: Confirm Information and Complete Payment

Re-confirm the recharge details, select the applicable payment method and any discounts, submit the order, and complete the payment.

Step 3: Contact Customer Service for Processing

After successful payment, you must immediately contact 94LIVES online customer service, provide your order number and accurate SUGO User ID. Customer service will submit the recharge request for you.

Step 4: Confirm Recharge Arrival

After customer service processing, Coins are usually credited within 1-5 minutes. Please log into the SUGO app later and check your balance on the "Me" or "Wallet" page.

Delivery Method:

This product is a direct in-app resource recharge. No physical card or code will be provided after purchase.

After payment and contacting customer service, we will process your order as soon as possible. The recharge usually arrives within 1-5 minutes.

If there is a delay due to high order volume on the website, please contact our online customer service directly. We will prioritize your order.

SUGO Recharge Precautions

Account Security and Regional Restrictions

Regional Restrictions: This service only supports SUGO Global Server accounts (non-Taiwan region).Accounts registered in Taiwan (IDs are typically 8 digits) cannot be recharged. Please confirm your account type before purchasing. Purchases made in error cannot be returned.

Account Information Security: Customer service will only ask for your SUGO User ID for recharge and will not request sensitive information such as passwords or verification codes. Please contact customer service through the official chat window on the platform.

Minor Protection: Minor users should perform recharge operations under the guidance of a guardian.

Information Verification and Error Handling

Information Accuracy: Please ensure that the SUGO User IDprovided when contacting customer service is accurate. Please try to avoid logging into the app before recharge to prevent recharge delays due to conflicts.

Error Handling Mechanism: If recharge failure or error is caused by the 94LIVES platform, after verification, we can arrange for a return or re-recharge for you. If recharge fails due to an incorrect ID provided by you or an account that does not meet regional restrictions, it cannot be returned.

About SUGO 

Welcome! SUGO is a popular Voice Chat and Video Call application, where you can connect with others, video call and chat with anyone you want, and join various voice rooms. We offer you the best social experience, chatting online anytime with local users. Forget about boredom in our diversified chatting rooms, fun is right in the palm of your hands!

Coins are the virtual currency within the SUGO app, which can be used for sending gifts, unlocking privileges, enhancing the social experience, and more.

Main Uses of Coins

Send Virtual Gifts: Send virtual gifts like flowers, sports cars, etc., to hosts or other users in voice rooms or video calls to express appreciation and support.

Unlock Exclusive Privileges: Used to unlock special identity badges, entry effects, chat borders, etc., to showcase your unique status.

Enhance Social Features: May be used to initiate specific types of chats, obtain priority matching, and other features that enhance the social experience.

Platform Usage Restrictions

Applicable Scope: This recharge is only applicable to the SUGO Global Server (non-Taiwan region accounts).

Usage Restrictions: Coins can only be used within the SUGO app according to the specified purposes. They cannot be transferred or withdrawn.

Device Compatibility: Supports official client on Apple system (iOS) and Android system (Android).

Frequently Asked Questions (FAQ)

Q1: What should I do if Coins don't arrive after recharge?

A: Please confirm that you have contacted customer service and provided your User ID. Then check your network, exit the app and log in again to check. If it still hasn't arrived, please contact 94LIVES online customer service to inquire about the processing status.

Q2: Can I get a return if I provide the wrong User ID or recharge a Taiwan account?

A: If recharge fails because you provided an incorrect ID, or your account is from Taiwan (8-digit ID), it cannot be returned.Please double-check your ID and account region carefully. If the error is caused by the 94LIVES platform, we will be responsible for handling it after verification.

Q3: How do I find my SUGO User ID?

A: Please log into the SUGO app and go to the "Me" or "Profile" page. Your User ID is usually displayed next to your avatar or in the personal information area, as a string of numbers (non-8 digits for Global Server).

Q4: Why can't my account be recharged?

A: This product only supports SUGO Global Server accounts. If your account is registered in Taiwan (ID is typically 8 digits), it cannot be recharged. Please confirm if your account meets this regional restriction.

Q5: How is the recharge pricing determined on 94LIVES?

A: 94LIVES platform product pricing follows market principles and relevant laws and regulations. The final price consists of product cost, platform service, payment channel fees, and operational costs. Pricing is transparent and reasonable.

What payment methods does 94LIVES support?

94LIVES is very user-friendly for global users, covering a wide range of mainstream payment methods:

Global Payment Methods

International Credit/Debit Cards: Supports Visa, Mastercard, American Express (AMEX), and other card groups worldwide.

PayPal: A globally used third-party payment platform.

Apple Pay / Google Pay: Supports fast payment via mobile wallets.

Regional E-wallets: Supports Hong Kong AlipayHK, WeChat Pay HK; Malaysia Touch 'n Go, Boost; Thailand TrueMoney, and many other regional wallets.

Online Bank Transfer: Supports local bank online transfers in multiple countries.

The website will add/update payment methods in real-time to support more local payments in various countries.

What currencies does 94LIVES support?

94LIVES supports over 220 countries and regions worldwide. Product prices are primarily displayed in USD, while also supporting multiple mainstream currencies:

Major Currencies: US Dollar (USD), Australian Dollar (AUD), Euro (EUR), British Pound (GBP), Canadian Dollar (CAD).

Asian Currencies: Hong Kong Dollar (HKD), Malaysian Ringgit (MYR), New Taiwan Dollar (TWD), Singapore Dollar (SGD).

Automatic Exchange Rate Conversion: The exchange rate is automatically adjusted according to international forex rates during transactions. The system automatically converts to USD or local currency for payment.

Coverage Areas

94LIVES services cover major countries and regions worldwide, including:

Americas: United States, Canada, Brazil

Europe: United Kingdom, Germany, France, Italy, Netherlands, Switzerland

Asia-Pacific: Australia, Japan, South Korea, Singapore, Malaysia

Customer Service & Support

7x24 Customer Service: Round-the-clock online customer service to answer user questions and handle payment and recharge issues.

After-sales Guarantee: A complete after-sales service system to ensure a smooth recharge experience.

Processing Time: After payment and contacting customer service, orders are usually processed within 1-5 minutes.

Recharge SUGO Coins through 94LIVES to enjoy convenient global payments, transparent exchange rates, and professional customer support. Easily obtain virtual currency and enjoy exciting interactive experiences in this popular voice social app.