Product introduction

Product name: Lost Castle

Product type: game

Game area server: Chinese server

Recharge method: Log in to recharge

Scope of application:

This recharge is applicable to Lost Castle recharge, Soul Crystal and its pass recharge. All products involve Android and IOS. The Android data is not interoperable and you need to log in to recharge. Android users can directly provide the payment QR code and scan the code to pay.；

Recharge instructions:

Please fill in your account number or contact our 24-hour customer service after placing the order to log in and the recharge will be successful.

Recharge Lost Castle process:

1. Open the Lost Castle recharge product page；

2. Select the recharge type；

3. Click the Buy Now button；

4. Fill in the relevant information and select the payment method before submitting the order.；

5. Complete payment；

6. Contact online customer service to complete the recharge for you.

What should I do if I fill in the wrong recharge account number? Can I get a refund?

1. If we have completed the recharge according to the information you filled in, it will not be refundable. If the recharge is wrong due to our platform, it can be refunded after verification.

2. Please do not log in to the account before the transaction is completed to avoid recharge failure or recharge failure due to the wrong number.

Receipt method:

1. After the product is successfully paid, it will be automatically credited within 1-2 minutes.；

2. To recharge goods, your order will be processed as soon as possible after contacting customer service. The recharge is usually completed within 1 minute.；

3. If there are too many orders on the website and the delivery speed of your order is abnormal, please contact online customer service directly and we will give priority to you.