Product introduction

Product name: NetEase Cloud Games

Product Type: Tools

Product area server: Chinese server

Recharge method: Log in to recharge

Scope of application:

This recharge is applicable to NetEase Cloud game recharge, mobile and computer membership recharges. All products involving mobile and computer services require logging in to recharge.；

Recharge instructions:

Please fill in your account number or contact our 24-hour customer service after placing the order to log in and the recharge will be successful.

Recharge NetEase Cloud Game Process:

1. Open the NetEase Cloud Game recharge product page；

2. Select the recharge type；

3. Click the Buy Now button；

4. Fill in the game login information and select the payment method before submitting the order.；

5. Complete payment；

6. Contact online customer service to complete the recharge for you.

What should I do if I fill in the wrong recharge account number? Can I get a refund?

1. If we have completed the recharge according to the information you filled in, it will not be refundable. If the recharge is wrong due to our platform, it can be refunded after verification.

2. Please do not log in to the account before the transaction is completed to avoid recharge failure or recharge failure due to the wrong number.

Receipt method:

1. After the product is successfully paid, it will be automatically credited within 1-2 minutes.；

2. To recharge goods, your order will be processed as soon as possible after contacting customer service. The recharge is usually completed within 1 minute.；

3. If there are too many orders on the website and the delivery speed of your order is abnormal, please contact online customer service directly and we will give priority to you.