Product introduction

Product name: Spark Chat（火花Chat）

Product Type: Social

Product area service: global service

Recharge method: Direct recharge via official website ID

Recharge ratio: 1 CNY = 10 Coins

Face value specifications: 60 Coins, 300 Coins, 680 Coins, 1280 Coins, 2680 Coins, 5180 Coins

Scope of application: Suitable for use within Spark Chat official app

Coins Recharge Instructions

1. Android users: 1 CNY = 10 Coins (official standard ratio).

2. Apple iOS users: Since the Apple App Store charges service fees, the ratio is approximately 1 CNY = 7 Coins.

3. 94LIVES recharge: All users can enjoy the standard ratio of 1:10. It is recommended that Apple users recharge through 94LIVES.

4. This product is directly rechargeable with the official website ID. Please fill in your Spark Chat account accurately when submitting the order, and the system will automatically complete the recharge for you.

Operation steps

Step One: Visit 94LIVES

Open the browser to visit the 94LIVES official website, enter "Spark Chat" in the search bar or directly enter the relevant product page.

Step 2: Select recharge products

Select the SparkCoin denomination you need, confirm the price and recharge ratio.

Step 3: Fill in the recharge information

Fill in your Spark Chat ID number accurately on the order page, please check carefully to ensure that the information is correct.

Important note: Please do not log in to your account frequently before the transaction is completed to avoid operational conflicts.

Step 4: Select payment method and complete payment

Select the appropriate currency and payment method according to your region. After completing the payment, the order will automatically enter the processing process.

Step 5: Confirm the recharge is received

After the payment is successful, the system will automatically process the recharge, usually within 1 minute. Please log in to Spark Chat later to check the balance confirmation status.

Receiving method

1. This product is shipped automatically. After successful payment, the system will usually complete the recharge within 1 minute.

2. Please log in to Spark Chat to view changes in account balance.

3. If the system is busy and shipment is delayed, please wait patiently or contact online customer service for enquiry.

Things to note

Account security and information verification

1. Please recharge through official or authorized channels to ensure account security.

2. When placing an order, please be sure to carefully check the Spark Chat account you filled in. Losses caused by incorrect account filling cannot be processed.

3. Please ensure that your account status is normal and has not been restricted or banned.

Services and Terms

1. Minors should use this service under the guidance of their guardians.

2. If there is a recharge error due to the 94LIVES platform, we will handle it for you after verification.

3. Please keep your account properly and avoid telling others.

Product introduction

Coins are circulating items used for interactive consumption in the Spark Chat platform, which can enrich users' social entertainment experience.

Coins Main purpose

1. Send virtual gifts: Send exquisite gifts to friends or anchors in chat or live broadcast scenarios.

2. Purchase interactive effects: Unlock special chat emoticons, entrance effects or scene decorations.

3. Unlock exclusive functions: Used to redeem or unlock specific social functions or privileges within the platform.

Platform restrictions

1. Scope of application: This recharge is applicable to Spark Chat accounts in global servers.

2. Usage restrictions: Spark Coins can only be used within the Spark Chat platform in accordance with platform rules.

3. Device compatibility: Supports Apple system (iOS) and Android system (Android) devices.

FAQ

Q1: What should I do if the Spark Coins do not arrive in my account after recharging?

A: Please check the network connection first, then completely log out and log in again to the Spark Chat account to check the balance. If it still shows that the payment has not been received, you can contact 94LIVES online customer service to assist in checking the order status.

Q2: Can the wrong recharge account be processed?

A: If there is a recharge error due to the 94LIVES platform, we will handle it for you after verification.

Q3: Why are the recharge ratios different between Android and Apple users?

A: Apple users are charged service fees for in-app purchases through the App Store, so the proportions are different. By recharging through 94LIVES, all users can enjoy the standard ratio of 1:10.

Q4: Is the recharge process safe?

A: 94LIVES uses a secure payment channel to process orders and does not store your account password. It is recommended to operate in a safe network environment and keep personal account information well.

Q5: What is the pricing basis of 94LIVES?

A: The pricing of products on the 94LIVES platform follows market principles. The final sales price is composed of product cost, platform service fees, payment channel fees, etc. The pricing is transparent and reasonable.

Q6: Are there any discounts for large recharges?

A: Yes, choosing a Spark Coin package with a large denomination usually offers better value for money. The specific information is subject to the information displayed on the product page.

Payment method

1. International credit cards/stored-value cards: Support Visa, Mastercard, American Express, etc.

2. PayPal: a globally accepted third-party payment platform.

3. Apple Pay/Google Pay: Supports fast biometric payments through mobile wallets.

4. Local payments in various places: Support local payment methods in many countries and regions such as Hong Kong (AlipayHK, WeChat Pay HK), Malaysia (Touch 'n Go, FPX), Singapore (PayNow), South Korea (KaKaoPay), Thailand (TrueMoney), etc.

Supported currencies

1. Major currencies: US dollar (USD), Australian dollar (AUD), euro (EUR), British pound (GBP), Canadian dollar (CAD).

2. Asian currencies: Hong Kong dollar (HKD), Malaysian ringgit (MYR), New Taiwan dollar (TWD), Singapore dollar (SGD).

3. Automatic exchange rate conversion: During the transaction, the exchange rate is automatically adjusted according to the international exchange rate, and the system automatically converts it into US dollars or local currency for payment.

Coverage area

1. America: United States, Canada, Brazil, etc.

2. Europe: Britain, Germany, France, Italy, Netherlands, etc.

3. Asia-Pacific: Australia, Japan, South Korea, Singapore, Malaysia, New Zealand, etc.

4. Other regions: South Africa, etc.

Customer service support

1. 24/7 customer service: 24/7 online customer service to answer users’ questions and handle payment issues.

2. After-sales guarantee: A complete after-sales service system ensures users’ recharge experience.

3. Processing time: The goods are usually recharged within 1 minute after successful payment.

By recharging Coins through 94LIVES, you can enjoy the convenient payment process and stable recharge service, allowing you to use Spark Chat more smoothly.