Product Introduction

Product Name: Youku Video Membership Service (VIP/SVIP)

Product Type: Video Membership

Service Region: Mainland China Version

Top-up Method: Official Direct Top-up (Contact customer service after payment for processing)

Youku Video Membership Service Activation Guide

Service Type: This product provides official activation service for the Mainland China version of "Youku Video" membership, including both VIPand SVIP (Super VIP)tiers.

Service Plans: Various durations are available, including Monthly, Quarterly, and Yearlyplans for both VIP and SVIP.

Top-up Process: This is an official direct top-up service. You must contact our online customer service immediately after payment. Provide your order number, and the service will guide you through the next steps to activate your membership.

Applicability: This service is only for activating VIP/SVIP membership for the Mainland China version of Youku Video.

How to Activate Youku Membership on 94LIVES? Step-by-Step Guide

Step 1: Visit 94LIVES and Select Your Product

Visit the 94LIVES website, search for "Youku Video Membership", and select your desired membership tier (VIP or SVIP) and duration (Monthly, Quarterly, Yearly).

Step 2: Complete Payment

Choose your preferred currency and payment method based on your region. 94LIVES supports multi-currency payments with automatic conversion based on international exchange rates. Complete the payment.

Step 3: Contact Customer Service for Processing (Key Step)

Immediately after successful payment, you must contact 94LIVES online customer service. Provide your order number. The service will then guide you through the subsequent steps to complete the activation.

Step 4: Confirm Membership Activation

After the service processes your order, the membership is typically activated within 1-5 minutes. Please log in to the Youku Video app afterwards and check the "My" page to verify the membership status and expiry date.

Delivery Method:

This is a virtual membership product. You will not receive a physical card or code.

After payment and contacting customer service, we will process your order promptly. Activation is usually completed within 1-5 minutes.

If there is a processing delay due to high order volume, please contact our online service directly for prioritized assistance.

Important Notes for Youku Membership Activation

Security and Process Guidance

Official Customer Service Guidance: 94LIVES service will only ask for your order number to verify the transaction and guide you through the next steps. Our service will never ask for your account password, verification codes, or other sensitive information. Please only contact service through the official chat window on our platform.

Accuracy of Information: Please ensure the order number you provide to customer service is accurate. Issues arising from incorrect order information cannot be transferred or refunded.

Avoiding Login Conflicts: To ensure a smooth activation process, it is recommended to avoid logging into your Youku account while the activation is being processed.

Protection for Minors: Users who are minors should make purchases under the guidance of a guardian.

Error Handling Policy

User Responsibility: If the activation is completed based on the order information and subsequent steps you provided, it cannot be refunded.

Platform Responsibility: If the activation fails or is incorrect due to reasons attributable to 94LIVES, a refund or re-activation can be arranged after verification.

About Youku Video and Membership

Youku (YOUKU.com) is a leading video platform in China. With its product philosophy of "Speed is King," it focuses on user experience. Its features of "fast playback, fast publishing, and fast search" cater to users' diverse interactive needs, making it a leader in China's online video industry.

Activating a Youku membership grants you access to a vast library of high-quality video content ad-free, exclusive member-only titles, Blu-ray 1080P/4K quality, early access to new releases, and multiple other privileges, significantly enhancing your viewing experience.

Membership Privileges Details

VIP Membership:

Content Privileges: Free access to the member-exclusive library, covering movies, TV series, variety shows, anime, and more.

Viewing Experience: Removal of pre-roll ads Blu-ray 1080P quality.

Other Benefits: Early access to some content, exclusive member badge.

SVIP (Super VIP) Membership:

Includes all VIP membership privileges.

Enhanced Experience: On top of VIP benefits, enjoy higher-quality audiovisual experiences, such as Frame-Enjoy, Dolby Audio/Video, etc. (Specific benefits are subject to Youku's official announcements).

Multi-device Benefits: May include additional privileges for TV and simultaneous streaming on more devices.

Platform Usage Limitations

Applicability: This service is only for the Mainland China version of Youku Videoand is not applicable to the international version or other regional versions.

Usage Restrictions: Once activated, the membership service is non-refundable. Benefits are only available during the validity period. Specific benefits are subject to Youku's official announcements.

Device Compatibility: Supports various devices including mobile apps, PC web, and TV, but there may be limits on the number of devices that can stream simultaneously.

Frequently Asked Questions (FAQ)

Q1: What should I do if my membership hasn't been activated?

A: First, confirm that you have completed the payment and provided your order number to customer service. Then, check your network, log out and back into the Youku app, and check the "My" page. If it's still not active after 5 minutes, contact 94LIVES online客服 with your order number for assistance.

Q2: What's the difference between VIP and SVIP? Can I have both?

A: SVIP includes all VIP privileges and may offer enhanced features like Frame-Enjoy, Dolby, and multi-device benefits. They are tiered, with SVIP being the higher tier. Activating SVIP grants you the highest available privileges; you cannot and do not need to activate VIP separately.

Q3: Can I use the membership on my phone, computer, and TV at the same time?

A: Youku membership typically supports multi-device login, but there may be a limit on the number of devices that can stream simultaneously (e.g., 1-2 devices). SVIP may offer more privileges in this regard. Please refer to Youku's official membership agreement for specific rules.

Q4: Can I stack membership periods?

A: Typically, Youku membership durations are stackable. For example, activating another term on an existing membership will extend the validity period accordingly. However, for specific rules regarding stacking the same tier, it's best to refer to Youku's official policy.

What payment methods does 94LIVES support?

94LIVES offers excellent support for users in Taiwan, covering almost all major local non-cash payment methods:

Local Taiwan Payment Methods

Credit/Debit Cards: Visa, Mastercard, JCB, and other globally issued credit or debit cards.

PayPal: Globally accepted third-party payment platform, supporting PayPal wallet and linked cards.

Apple Pay / Google Pay: Fast biometric payments via mobile wallets.

JKOPAY: A highly popular QR code payment tool in Taiwan.

LINE Pay: Supports fast,认证-free payments.

Convenience Store Payment: Payment at stores like 7-11 and FamilyMart.

Bank Transfer: Supports local Taiwan bank transfers and E.SUN Bank payment.

Global Payment Methods

International Credit/Prepaid Cards: Visa, Mastercard, American Express (AMEX), etc., issued worldwide.

PayPal: Globally accepted third-party payment platform.

Apple Pay / Google Pay: Fast payments via mobile wallets.

Regional E-Wallets: Supports AlipayHK, WeChat Pay HK (Hong Kong); Touch 'n Go, Boost (Malaysia); TrueMoney (Thailand), and many other local wallets.

Online Banking: Supports local bank transfers in many countries.

The website continuously adds/updates payment methods to support more local payments globally.

What currencies does 94LIVES support?

94LIVES supports over 220 countries and regions. Product prices are primarily displayed in US dollars (USD), but multiple major currencies are supported:

Major Currencies: US Dollar (USD), Australian Dollar (AUD), Euro (EUR), British Pound (GBP), Canadian Dollar (CAD).

Asian Currencies: Hong Kong Dollar (HKD), Malaysian Ringgit (MYR), New Taiwan Dollar (TWD), Singapore Dollar (SGD).

Automatic Currency Conversion: Exchange rates are automatically adjusted at the time of transaction based on international rates, and the system will convert to USD or your local currency for payment.

Service Coverage

94LIVES services cover major countries and regions worldwide, including:

Americas: United States, Canada, Brazil

Europe: United Kingdom, Germany, France, Italy, Netherlands, Switzerland

Asia-Pacific: Australia, Japan, South Korea, Singapore, Malaysia

Customer Service & Support

24/7 Customer Service: Round-the-clock online service to answer questions and handle payment or top-up issues.

After-sales Guarantee: A comprehensive after-sales service system to ensure a smooth充值 experience.

Processing Time: After payment and contactingservice, orders are typically processed within 1-5 minutes.

By activating your Youku Video membership through 94LIVES, you can enjoy convenient global payments, transparent exchange rates, and professional customer support. Whether you choose a flexible monthly plan, a cost-effective quarterly plan, or a value-packed yearly plan for VIP or SVIP, you'll gain access to a vast library of HD video content ad-free for an viewing experience.