Product Description

Product Name: Simulated Empire（模拟帝国）

Product type: game

Product regional server: Global server

Methods of Recharging: Bind to the official website for recharging

Scope of application：

This top-up is applicable for the Simulation Empire top-up service；

Recharge Instructions：

To top up your account through the official website of the Simulation Empire, you need to provide your game ID. After making the payment, contact customer service to have the top-up completed as soon as possible. We offer one-on-one assistance, and our customer service team is available 24 hours a day to process your orders.

Simulating the empire’s recharge process：

1. Open the page for purchasing items to recharge your simulated empire；

2. Select the type of top-up you wish to use；

3. Click the “Buy Now” button；

4. Fill in the relevant information for logging into the game, select your payment method, and then submit your order；

5. Complete the payment；

6. Contact our online customer service to complete the top-up process for you.

What should I do if I enter the wrong recharge account information? Can I get a refund?

1. If the top-up has been completed based on the information you provided, it cannot be refunded. However, if the top-up error was caused by our platform, a refund will be issued after verification.

2. Please do not log in to your account before the transaction is completed to avoid any issues with the recharge process or failure to receive the funds.

Method of receiving the goods：

1. Once the payment for the product is successful, the funds will be automatically credited within 1-2 minutes；

2. For top-up products, our customer service will process your order as soon as possible, usually within 1 minute；

3. If there are a large number of orders on the website, causing delays in the processing and shipment of your order, please contact our online customer service directly so that your case can be prioritized and handled as soon as possible.