Product introduction

Product name: Undecember

Product type: Game recharge

Product area service: International service

Recharge method: Contact customer service for processing

Undecember recharge instructions

1. 94LIVES recharge: Submit your game character name, and customer service will process the order for you.

2. Face value specifications: 100 diamonds, 500 diamonds, 1000 diamonds, 3000 diamonds, etc.

3. Scope of application: Applicable to use in the "Undecember" international server game.

How to recharge Undecember diamonds on 94LIVES? The detailed steps are as follows:

Step One: Visit 94LIVES

Open the browser to visit the 94LIVES official website and enter in the search bar“ The Thirteenth of the Evil Moon”or“ Undecember”Find related products；

Step 2: Select the product

Select the diamond face value or gift package you need and click to buy；

Step 3: Submit order

On the order page, select the correct regional server (international server) and complete the payment；

Step 4: Contact customer service

After successful payment, Please contact 94LIVES online customer service immediately, submit your Game character nameSo that customer service can handle it for you；

Step 5: Confirm arrival

After the customer service receives your information and processes it, please log in to the game to check the contents of your diamonds or gift packs.

Receiving method

1. This product is shipped by contacting customer service. After successful payment, please be sure to contact online customer service.；

2. After you provide the correct game character name, customer service will handle it as soon as possible, usually within 1 minute.；

3. After the shipment is completed, you can check the receipt status in the game.

Things to note

Account security and information verification

1. Account query: Please make sure you provide In-game character name. You can view it on your in-game profile or character information page.

2. Accurate information: When contacting customer service, please check carefully and provide your information accurately. Game character nameand Local server (international server), information errors will cause processing failure.

3. Protection of minors: Please plan your gaming time reasonably and consume rationally.

Handling and after-sales instructions

1. Processing time: Please contact customer service after payment, and we will give priority to processing it for you.

2. Error handling: If the recharge is incorrect due to reasons on the 94LIVES platform, refunds can be processed after verification. Losses caused by users providing incorrect account information cannot be refunded.

3. Account arrival inquiry: Please log in to the in-game email or mall to check in time after shipment.

Product introduction

"Undecember" is a dark-style action role-playing mobile game. Game diamonds are an important resource used to purchase various props and gift packages in the in-game mall.

Main purpose

1. Purchase mall props: Purchase various strengthening materials, equipment, fashion, etc. directly in the game mall.

2. Purchase gift packs: Purchase value-for-money limited-time gift packs, growth gift packs, etc. to obtain rare resources.

3. Function expansion: expand backpack space, warehouse slots and other convenient functions.

4. Resurrection and acceleration: used in specific game scenarios to provide gain effects.

Platform restrictions

1. Scope of application: Only applicable to the international server of the game "Undecember".

2. Usage restrictions: Diamonds can only be used within the corresponding account and cannot be transferred to other accounts.

3. Device compatibility: Supports iOS and Android devices.

Frequently Asked Questions (FAQ)

Q1: How to contact customer service after recharging? What information is required?

A: After successful payment, please contact online customer service directly on the 94LIVES website. You need to provide the information used to purchase this product Order numberand your in-game Exact character name。

Q2: What should I do if the diamonds do not arrive in my account after recharging?

A: First, please check whether you have contacted customer service and provided correct information. After confirmation, please check your in-game email or store. If the account still has not arrived, please contact 94LIVES online customer service to check the processing progress.

Q3: Can I fix the wrong game character name?

A: Please be sure to check the character name carefully when contacting customer service. If the recharge is made to another account due to incorrect information provided by the user, the refund cannot be processed. If there is an error due to the 94LIVES platform, the refund can be processed after verification.

Q4: How to find my game character name?

A: Please log in to the game, click on the avatar in the upper left corner or the menu bar on the main game interface to enter the "Personal Information" or "Character Information" page to view your character name.

Q5: Are there any discounts for large recharges?

A: Please refer to the information displayed on the 94LIVES product purchase page for specific discounts. Some gift packages may include additional gifts.

Payment method

94LIVES is very friendly to Taiwanese users and covers almost all local mainstream non-cash payment methods:

Local payment methods in Taiwan

1. Credit card/debit card: Supports credit cards or debit cards issued by global card groups such as Visa, Mastercard, and JCB.

2. PayPal: A global third-party payment platform that supports PayPal wallet and PayPal card payments.

3. Apple Pay/Google Pay: Supports fast biometric payments through mobile wallets.

4. Jiekou Payment (JKOPAY): Taiwan’s most popular scan-code payment tool, you can now enjoy a 20% discount on website activity fees for a limited time.

5. LINE Pay: The current website supports fast payment without authentication, and you can enjoy a 50% discount on the handling fee for a limited time.

6. Supermarket code/barcode: Support collection and payment through convenience stores such as 7-11, FamilyMart, Laifu, OK, etc.

7. Bank transfer: Supports all debit cards of banks in Taiwan. You can directly transfer and pay in New Taiwan Dollars through physical ATMs, online banking or mobile banking.

Global payment methods

1. International credit cards/stored-value cards: supports credit cards or debit cards issued by Visa, Mastercard, American Express (AMEX) and other card groups around the world.

2. PayPal: A global third-party payment platform that supports PayPal wallet and PayPal card payments.

3. Apple Pay/Google Pay: Supports fast biometric payments through mobile wallets.

4. Local payment in Malaysia: Supports Touch 'n Go, FPX, DuitNow, ShopeePay, etc.

5. Local payment in Singapore: Paynow is supported.

6. Local payments in other countries: Support South Korea (KaKaoPay, Toss), Thailand (TrueMoney), etc.

7. More local payment methods continue to be added.

Supported currencies

1. Major currencies: United States dollar (USD), Euro (EUR), British pound (GBP), Australian dollar (AUD), Canadian dollar (CAD)

2. Asian currencies: New Taiwan Dollar (TWD), Hong Kong Dollar (HKD), Singapore Dollar (SGD), Malaysian Ringgit (MYR), Japanese Yen (JPY)

3. Automatic exchange rate conversion: The system will automatically convert the product price into local currency for display based on the real-time international exchange rate. You can choose according to your preference when paying.

Coverage area

1. America: United States, Canada, Brazil

2. Europe: United Kingdom, Germany, France, Italy, Netherlands, Switzerland

3. Asia-Pacific: Taiwan, Hong Kong, Japan, South Korea, Singapore, Malaysia, Australia, New Zealand

4. Other regions: South Africa and other countries and regions around the world

Customer service support

1. 7x24-hour online customer service: answer your questions and handle order issues at any time.

2. Quick response: After customer service receives your recharge information, it will process your order as soon as possible.

3. After-sales guarantee: We provide comprehensive after-sales support to ensure your recharge experience.

4. Processing time: The goods are usually recharged within 1-2 minutes after successful payment.

Top up via 94LIVES UndecemberWith diamonds and gift packages, users can not only enjoy a convenient payment experience, but also avoid exchange rate losses and payment obstacles. The platform's professional services and multiple guarantee mechanisms ensure that users can complete recharge operations safely and efficiently, focusing on the interaction and entertainment experience of the Huya Live Platform.