Product introduction

Product name: Tencent Video 

Product type: video/special movie viewing service

Product area service: domestic version

Recharge method: official recharge (contact customer service after payment and provide account number)

Tencent Video Cloud Reservation Service Instructions

Scope of application: This product is suitable for creating "cloud reservation" movie viewing sessions on the domestic version of Tencent Video.

Manual processing: This product is manually recharged. After payment, please contact online customer service and provide your Tencent Video login account (mobile phone number/WeChat ID/QQ number), and customer service will handle it for you.

Important note: Please try to avoid logging in to your account before recharging to prevent processing delays due to the same number.

How to purchase Tencent Video Cloud Package on 94LIVES? The detailed steps are as follows:

Step One: Visit 94LIVES

Open the browser to visit the 94LIVES official website, enter "Tencent Video Cloud Reservation" in the search bar or directly enter the relevant product page.

Step 2: Select the product

Please select the corresponding specifications of the cloud rental site according to your needs.

Step 3: Complete payment

Select the appropriate currency and payment method according to your region and complete the payment.

Step 4: Contact customer service to activate

After successful payment, please contact online customer service immediately and provide your order number and Tencent Video login account, and customer service will submit an activation request for you.

Step 5: Confirm that the service is effective

After the customer service processing is completed, the cloud booking function usually takes effect within 1 minute. Please log in to the Tencent Video client and view it on the relevant function page.

Receipt method:

This product is a virtual service and you will not receive a physical card code after purchase.

After paying and contacting customer service, the process is usually completed within 1 minute.

If there is a delay in processing, please contact online customer service directly and we will handle it for you first.

Tencent Video Cloud Booking Service Precautions

Account security and risk tips

Account information protection: Customer service will only ask for a login account for activation, and will not ask for passwords, verification codes and other sensitive information.

Official channels: Please recharge through official or authorized platforms to ensure account and service security.

Information verification and error handling

Information accuracy: When contacting customer service, please be sure to provide an accurate Tencent Video login account. If the account is opened to another account due to providing an incorrect account number, it cannot be transferred or refunded.

Error handling mechanism: If the processing fails or errors due to reasons on the 94LIVES platform, we can arrange for return or reprocessing for you after verification.

Introduction to Tencent Video Cloud Reservation

Tencent Video’s “Cloud Reservation” is an innovative and unique movie viewing service. It allows users to create an exclusive online screening room for designated movie or TV series content, and invite multiple friends to enter at the same time in different locations, achieving a real-time social viewing experience of "same screen in different places", just like watching a movie in an offline movie theater.

The main purpose of cloud rental field

Create a private screening: Create a private or public online screening of the movie you want to watch.

Invite friends to watch together: Generate an invitation link or room number, share it with friends, family or colleagues, and invite them to watch at the same time.

Real-time interactive communication: During the movie viewing process, participants can conduct interactive discussions through real-time barrage, voice or text to enhance the social experience.

Suitable for a variety of scenarios: ideal for friend gatherings, family viewing, team building, fan club activities or long-distance couples dating.

Platform usage restrictions

Scope of application: This service is only applicable to specific content that the domestic version of Tencent Video supports the "cloud subscription" function.

Device compatibility: Supports use on official clients such as Apple system (iOS), Android system (Android), and computer (PC).

Frequently Asked Questions (FAQ)

Q1: What should I do if the cloud booking function does not take effect after recharging?

A: Please confirm that you have contacted customer service and provided your account number. Then log out of the Tencent Video APP and log in again, and check on the relevant function page. If it does not take effect, please contact online customer service to check the processing status.

Q2: Can I get a refund if I fill in the wrong login account?

A: If we have completed the activation according to the incorrect account information you provided, we will not be able to transfer or refund it. Please check carefully. If there is an error due to the 94LIVES platform, we will be responsible for handling it after verification.

Q3: How many people can be invited to the cloud private venue?

A: The upper limit of the number of people that can be invited depends on the specifications of the cloud package you purchased and the rules of Tencent Video at that time. Please check the specific instructions when creating the event.

Q4: Is there a viewing time limit for the cloud rental venue?

A: Usually after a cloud reservation is created, participants must join and complete the viewing within the specified time. Please refer to the official rules of Tencent Video for the specific time limit.

What payment methods does 94LIVES support?

Global payment methods

1. International credit cards/stored-value cards: Supports Visa, Mastercard, American Express (AMEX) and other card groups around the world.

2.PayPal: a global third-party payment platform.

3.Apple Pay/Google Pay: Supports fast payments through mobile wallets.

4. Electronic wallets from various places: Support Hong Kong AlipayHK and WeChat Pay HK； Malaysia Touch 'n Go, Boost ； Thailand TrueMoney and many other regional wallets.

5. Online banking transfer: Support online transfers from local banks in multiple countries.

The website will add/update payment methods in real time to support local payments in more countries.

What currencies does 94LIVES support?

Major currencies: US dollar (USD), Australian dollar (AUD), euro (EUR), British pound (GBP), Canadian dollar (CAD).

Asian currencies: Hong Kong dollar (HKD), Malaysian ringgit (MYR), New Taiwan dollar (TWD), Singapore dollar (SGD).

Automatic exchange rate conversion: The exchange rate is automatically adjusted according to the international exchange rate during the transaction, and the system automatically converts it into US dollars or local currency for payment.

Coverage area

Americas: United States, Canada, Brazil

Europe: United Kingdom, Germany, France, Italy, Netherlands, Switzerland

Asia Pacific: Australia, Japan, South Korea, Singapore, Malaysia

Customer service and support

7x24-hour customer service: 24/7 online customer service is available to answer users’ questions and handle payment and activation issues.

Processing time: After payment and contacting customer service, the order is usually processed within 1 minute.

By purchasing a Tencent Video cloud reservation through 94LIVES, you can easily create an exclusive online viewing space, share exciting film and television moments with relatives and friends around the world, and experience the new fun of social viewing brought by technology.