Product Introduction

Product Name: Tencent Video 

Product Type: Video/Featured Viewing Service

Server Region: Mainland China Version

Recharge Method: Official Recharge (Contact customer service after payment with your account info)

Tencent Video Cloud Screening Service Instructions

Applicable Scope: This product is applicable for creating "Cloud Screening" viewing sessions on Tencent Video mainland China version.

Manual Processing: This product requires manual recharge. After payment, please contact our online customer service and provide your Tencent Video login account (phone number/WeChat ID/QQ number). Our customer service will process it for you.

Important Note: Please try to avoid logging into your account before recharging to prevent processing delays caused by session conflicts.

How to Purchase Tencent Video Cloud Screening on 94LIVES? Detailed Steps:

Step 1: Visit 94LIVES

Open your browser and visit the official 94LIVES website. Enter "Tencent Video Cloud Screening" in the search bar or go directly to the relevant product page.

Step 2: Select the Product

Choose the appropriate specification for the Cloud Screening service as needed.

Step 3: Complete Payment

Select the appropriate currency and payment method based on your region and complete your payment.

Step 4: Contact Customer Service for Activation

After successful payment, please immediately contact online customer service. Provide your order number and Tencent Video login account. Customer service will submit the activation request for you.

Step 5: Confirm Service Activation

After customer service completes the processing, the Cloud Screening feature usually takes effect within 1 minute. Please log into the Tencent Video app and check the relevant feature page.

Delivery Method:

This product is a virtual service. No physical card or code will be provided after purchase.

After payment and contacting customer service, processing is usually completed within 1 minute.

If there is a processing delay, please contact online customer service directly, and we will prioritize your request.

Tencent Video Cloud Screening Service Precautions

Account Security and Risk Reminders

Account Information Protection: Customer service will only ask for your login account for activation purposes and will never request sensitive information such as passwords or verification codes.

Official Channels: Please recharge through official or authorized platforms to ensure account and service security.

Information Verification and Error Handling

Information Accuracy: When contacting customer service, please ensure you provide the correct Tencent Video login account. If activation is applied to another account due to an incorrect account being provided, transfers or returns cannot be made.

Error Handling Mechanism: If processing fails or is incorrect due to reasons attributable to the 94LIVES platform, we can arrange a return or reprocessing after verification.

About Tencent Video Cloud Screening

Tencent Video's "Cloud Screening" is an innovative featured viewing service. It allows users to create an exclusive online screening room for a designated movie or TV series, inviting multiple friends to join simultaneously from different locations, enabling a real-time social viewing experience of "watching together across distances," just like renting a theater for a private screening.

Main Uses of Cloud Screening

Create Exclusive Sessions: Create a private or public online screening session for the content you want to watch.

Invite Friends to Watch Together: Generate an invitation link or room code, share it with friends, family, or colleagues, and invite them to join and watch simultaneously.

Real-Time Interaction: During the viewing, participants can interact and discuss via real-time comments, voice, or text chat, enhancing the social experience.

Suitable for Various Scenarios: Perfect for friend gatherings, family movie nights, team building, fan group activities, or long-distance couple dates.

Platform Usage Restrictions

Applicable Scope: This service is only applicable to specific content on Tencent Video mainland China version that supports the "Cloud Screening" feature.

Device Compatibility: Supported on official clients including iOS, Android, and PC.

Frequently Asked Questions (FAQ)

Q1: What should I do if the Cloud Screening feature is not activated after recharging?

A: Please confirm that you have contacted customer service and provided your account. Then log out of the Tencent Video app, log back in, and check the relevant feature page. If it still hasn't taken effect, please contact online customer service to inquire about the processing status.

Q2: Can I get a return if I entered the wrong login account?

A: If we have already completed the activation based on the incorrect account information you provided, it cannot be transferred or returned. Please double-check carefully. If the error is caused by the 94LIVES platform, we will take responsibility for handling it after verification.

Q3: How many people can I invite to a Cloud Screening?

A: The maximum number of invitees depends on the Cloud Screening specification you purchased and Tencent Video's current rules. Please check the specific details when creating a session.

Q4: Is there a time limit for watching a Cloud Screening?

A: Generally, after a Cloud Screening is created, participants need to join and complete the viewing within a specified time. Please refer to the official Tencent Video rules for specific time limits.

What Payment Methods Does 94LIVES Support?

Global Payment Methods

1. International Credit/Store Value Cards: Supports globally issued cards from Visa, Mastercard, American Express (AMEX), and other card groups.

2. PayPal: Globally recognized third-party payment platform.

3. Apple Pay / Google Pay: Supports fast payments via mobile wallets.

4. Regional E-Wallets: Supports Hong Kong AlipayHK, WeChat Pay HK; Malaysia Touch 'n Go, Boost; Thailand TrueMoney, and many other regional wallets.

5. Online Banking Transfer: Supports local bank online transfers in multiple countries.

The website regularly adds/updates payment methods to support more countries' local payments.

What Currencies Does 94LIVES Support?

Major Currencies: US Dollar (USD), Australian Dollar (AUD), Euro (EUR), British Pound (GBP), Canadian Dollar (CAD).

Asian Currencies: Hong Kong Dollar (HKD), Malaysian Ringgit (MYR), New Taiwan Dollar (TWD), Singapore Dollar (SGD).

Automatic Exchange Rate Conversion: Exchange rates are automatically adjusted according to international exchange rates during transactions, and the system automatically converts to USD or local currency for payment.

Coverage Regions

Americas: United States, Canada, Brazil

Europe: United Kingdom, Germany, France, Italy, Netherlands, Switzerland

Asia Pacific: Australia, Japan, South Korea, Singapore, Malaysia

Customer Service & Support

24/7 Customer Service: Round-the-clock online customer service to answer user questions and handle payment and activation issues.

Processing Time: After payment and contacting customer service, orders are usually processed within 1 minute.

By purchasing Tencent Video Cloud Screening through 94LIVES, you can easily create your own exclusive online viewing space, share wonderful moments of film and television with friends and family no matter where they are, and experience the new joy of social viewing brought by technology.