Product introduction

Product name: Neeya gold coins

Product Type: Social/Voice

Recharge method: Recharge on the official website (contact customer service after payment)

Instructions for recharging when starting a group

1. This product is an official direct recharge channel；

2. After successful payment, please contact online customer service in time；

3. Please confirm that your bound mainland mobile phone number is accurate before recharging.

How to buy gold coins for group start?

Step One: Visit 94LIVES

Visit the 94LIVES official website through your browser and search for "Open a Group" or "Neeya" to find the corresponding product.；

Step 2: Select the product

Select "Gold Coins" on the product page and select the corresponding quantity tier based on your needs.；

Step 3: Fill in the information

Accurately enter your bound mainland mobile phone number；

Step 4: Complete payment

Select your preferred payment method and currency to complete the order payment；

Step 5: Confirm arrival

Contact customer service after successful payment. The recharge is usually processed within 1 minute. Please log in to the APP to check.

Receiving method

1. After successful recharge, the gold coins will be credited to your group account within 1 minute.；

2. Contact customer service to speed up the order processing process；

3. If your account is delayed and not received, please contact customer service to check for you.

Notes on recharging

Account and security

Information protection: Official recharge will not ask for your personal security information；

Account status: Please ensure that your mainland mobile phone number has been correctly bound to your group APP account, and the account can be logged in normally.

Information verification and processing

Accurate information: Please fill in carefully and confirm your bound mainland mobile phone number when placing an order；

Error handling: If the recharge is abnormal due to incorrect filling of information, please check and resubmit.； If an error occurs due to platform reasons, it can be coordinated and handled after verification.

About starting a group and gold coins

Neeya is a voice-based social APP that focuses on game grouping, voice room chat, interest matching and other scenarios, allowing users to get to know their peers through voice.；

Gold coins are a general recharge unit in the APP and can be used to give gifts, unlock exclusive voice effects, participate in interactive gameplay, etc., making the social experience richer.

Platforms and devices

Applicable platforms: This recharge is suitable for group opening (Neeya) APP；

Device support: Supports mobile devices with iOS and Android systems.

Frequently Asked Questions (FAQ)

Q1: What should I do if the gold coins do not arrive after recharging?

A: First, please try to log out of the APP and log in again, and check it in "My-Wallet". If the account still has not arrived, please contact 94LIVES customer service with your order number for assistance.

Q2: How to check my bound mobile phone number?

A: After entering the group opening APP, click "My-Settings-Account and Security" to see the currently bound mobile phone number. Please check it accurately before placing an order.

Q3: What should I do if I fill in the wrong mobile phone number when recharging?

A: Please be sure to carefully check the bound mainland mobile phone number before payment. If the recharge is made to a non-target account due to incorrect filling, please confirm the correct information and resubmit.； If an abnormality occurs due to reasons on the platform side, we can coordinate and handle it for you after verification.

Q4: Is the recharge process safe?

A: 94LIVES provides a safe payment environment. It is recommended that you save the order voucher during the payment process and operate in a secure network environment.

What payment methods does 94LIVES support?

Local payment methods in Taiwan

1. Credit card/debit card: supports Visa, Mastercard, JCB, etc.；

2.PayPal: a universal payment platform；

3.Apple Pay/Google Pay: Support mobile wallet payment；

4. Jiekou Payment (JKOPAY): Scan code payment tool；

5.LINE Pay: Authentication-free payment；

6. Supermarket barcode: supports convenience store collection and payment.；

7. Bank transfer: Support banks in Taiwan.

Global payment methods

1. International credit card/stored value card: supports Visa, Mastercard, etc.；

2.PayPal: universally accepted；

3.Apple Pay/Google Pay: mobile wallet payment；

4. Local payment in other countries: Support methods in South Korea, Thailand and other places.

What currencies does 94LIVES support?

Major currencies: US dollar (USD), Australian dollar (AUD), euro (EUR), British pound (GBP), Canadian dollar (CAD)；

Asian currencies: Hong Kong dollar (HKD), Malaysian ringgit (MYR), New Taiwan dollar (TWD), Singapore dollar (SGD)；

Automatic exchange rate conversion: adjusted according to international exchange rates during transactions.

Coverage area

Americas: United States, Canada, Brazil；

Europe: Britain, Germany, France, etc.；

Asia-Pacific: Australia, Japan, South Korea, etc.

Customer service and support

We provide 7×24 hours online customer service to answer any questions you may have during the recharge process. Orders are usually processed within 1 minute after payment is completed.