Product introduction

Product name: Tencent Video Diamond

Product type: video/virtual props

Product area service: domestic version

Recharge method: Recharge on the official website (contact customer service after payment and provide account number)

Tencent Video Diamond Recharge Instructions

Nature of the product: Tencent Video Diamonds are virtual units within the platform that can be used to purchase designated content and services within the platform.

Scope of application: This product is only applicable to Tencent Video domestic version (Mainland China) accounts.

Manual processing: This product is manually recharged. After payment, please contact online customer service and provide your Tencent Video login account (mobile phone number/WeChat ID/QQ number), and customer service will handle it for you.

Important note: Please try to avoid logging in to your account before recharging to prevent recharge delays or failures due to the wrong number.

How to recharge Tencent Video Diamonds on 94LIVES? The detailed steps are as follows:

Step One: Visit 94LIVES

Open the browser to visit the 94LIVES official website, enter "Tencent Video Diamond" in the search bar or directly enter the relevant product page.

Step 2: Select recharge products

94LIVES offers a variety of diamond face value options, please choose according to your needs.

Step 3: Complete payment

Choose the appropriate currency and payment method according to your region. 94LIVES supports payment in all currencies, and the system automatically converts according to the international exchange rate to complete the payment.

Step 4: Contact customer service to activate

After successful payment, please be sure to contact 94LIVES online customer service immediately and provide your order number and Tencent Video login account (mobile phone number/WeChat ID/QQ number), and the customer service will submit a recharge request for you.

Step 5: Confirm the recharge is received

After customer service processing is completed, the diamonds usually arrive within 1-5 minutes. Please log in to the Tencent Video client later and check the diamond balance in "My Account" or "Wallet".

Receipt method:

This product is a virtual unit and you will not receive a physical card code after purchase.

For manual recharge of goods, after payment and contacting customer service, the recharge is usually completed within 1-5 minutes.

If there are many orders on the website and the processing is delayed, please contact online customer service directly and we will give priority to you.

Tencent Video Diamond Recharge Precautions

Account security and risk tips

Account information protection: Customer service will only ask for a login account for recharge, and will not ask for passwords, verification codes and other sensitive information.

Official channels: Please recharge through official or authorized platforms to ensure account security.

Protection of minors: Minor users should perform recharge operations under the guidance of their guardians.

Information verification and error handling

Information accuracy: When contacting customer service, please be sure to provide an accurate Tencent Video login account (mobile phone number/WeChat ID/QQ number). Recharge to other accounts due to incorrect account numbers cannot be transferred or refunded.

Error handling mechanism: If the recharge fails or is incorrect due to reasons on the 94LIVES platform, we will arrange a refund or recharge for you after verification.

Introduction to "Tencent Video" and "Diamond" 

Tencent Video is China's leading online video media platform. It is committed to providing users with rich and diverse content, the ultimate viewing experience, convenient login methods, and a seamless 24-hour multi-platform application experience to meet the needs of users to watch movies, TV series, variety shows, animation and other types of videos online.

Diamond is a virtual unit within the Tencent Video platform that can be used to unlock a variety of digital content and services within the platform.

Main uses of diamonds

Watch paid content: Used to unlock some movies, TV series, documentaries, etc. within the platform that require separate payment.

Give virtual gifts: Purchase and give virtual gifts to anchors or creators in interactive scenarios such as live broadcasts and communities.

Purchase digital goods: It can be used to redeem or purchase digital goods such as game props, e-books, and comics on the platform.

Participate in platform activities: Used to participate in limited-time promotions, draws, exclusive content redemption and other operational activities organized by the platform.

Platform usage restrictions

Scope of application: This recharge is only applicable to the domestic version of Tencent Video (Mainland China).

Usage restrictions: Diamonds can only be used within the Tencent Video platform for specified purposes.

Device compatibility: Supports use on official clients such as Apple system (iOS), Android system (Android), and computer (PC).

Frequently Asked Questions (FAQ)

Q1: What should I do if the diamonds do not arrive in my account after recharging?

A: Please confirm that you have contacted customer service and provided your account number. Then check the network, log out of Tencent Video APP and log in again, and check in "My Account" or "Wallet". If the payment is not received, please contact 94LIVES online customer service to check the processing status.

Q2: Can I get a refund if I fill in the wrong login account?

A: If we have completed the recharge according to the incorrect account information you provided, we will not be able to transfer or refund it. Please check carefully. If there is a recharge error due to the 94LIVES platform, we will be responsible for handling it after verification.

Q3: How to check my Tencent Video login account?

A: Please open the Tencent Video APP and enter the "My" page. The mobile phone number, WeChat ID or QQ number displayed next to your avatar is your login account. It can also be viewed in "Settings" -> "Account and Security".

Q4: Can diamonds be transferred to other accounts?

A: Diamonds are virtual units bound to your personal account. They can only be used within the opened account and cannot be gifted, transferred or shared with others.

Q5: How is the recharge pricing of 94LIVES determined?

A: The pricing of products on the 94LIVES platform follows market principles and relevant laws and regulations. The final price is composed of product cost, platform services, payment channel fees and operating costs, and the pricing is open and transparent.

What payment methods does 94LIVES support?

94LIVES is very friendly to Taiwanese users and covers almost all local mainstream non-cash payment methods:

Local payment methods in Taiwan

Credit card/debit card: Supports credit cards or debit cards issued by global card groups such as Visa, Mastercard, and JCB.

PayPal: A global third-party payment platform that supports PayPal wallet and PayPal card payments.

Apple Pay/Google Pay: Supports fast biometric payments through mobile wallets.

Jiekou Payment (JKOPAY): Taiwan’s most popular QR code payment tool.

LINE Pay: supports authentication-free and extremely fast payment.

Supermarket payment: Support collection and payment through convenience stores such as 7-11 and FamilyMart.

Bank transfer: Support bank transfer in Taiwan and Yushan Bank payment.

Global payment methods

International credit cards/stored-value cards: Supports global Visa, Mastercard, American Express (AMEX) and other card groups.

PayPal: a globally accepted third-party payment platform.

Apple Pay/Google Pay: Supports quick payments through mobile wallets.

Electronic wallets from various places: Support Hong Kong AlipayHK, WeChat Pay HK； Malaysia Touch 'n Go, Boost ； Thailand TrueMoney and many other regional wallets.

Online banking transfer: Supports online transfers from local banks in multiple countries.

The website will add/update payment methods in real time to support local payments in more countries.

What currencies does 94LIVES support?

94LIVES supports more than 220 countries and regions around the world. Product display prices are mainly in US dollars, and it also supports multiple mainstream currencies:

Major currencies: US dollar (USD), Australian dollar (AUD), euro (EUR), British pound (GBP), Canadian dollar (CAD).

Asian currencies: Hong Kong dollar (HKD), Malaysian ringgit (MYR), New Taiwan dollar (TWD), Singapore dollar (SGD).

Automatic exchange rate conversion: The exchange rate is automatically adjusted according to the international exchange rate during the transaction, and the system automatically converts it into US dollars or local currency for payment.

Coverage area

94LIVES services cover major countries and regions around the world, including:

Americas: United States, Canada, Brazil

Europe: United Kingdom, Germany, France, Italy, Netherlands, Switzerland

Asia Pacific: Australia, Japan, South Korea, Singapore, Malaysia

Customer service and support

7x24-hour customer service: 24/7 online customer service is available to answer users’ questions and handle payment and recharge issues.

After-sales guarantee: A complete after-sales service system ensures user recharge experience.

Processing time: After payment and contacting customer service, the order will usually be processed within 1-5 minutes.

By recharging Tencent Video Diamonds through 94LIVES, you can enjoy convenient global payments, transparent exchange rate conversions and professional customer service support, easily obtain virtual units, and enjoy rich paid content and interactive experiences on the platform.