Product introduction

Product name: Kugou Live

Product type: Live streaming platform virtual currency

Product area service: Kugou live broadcast all platforms

Recharge method: official website recharge

Face value specifications: 1,000 star coins, 3,000 star coins, 10,000 star coins, 30,000 star coins, 60,000 star coins, 100,000 star coins, etc.

Scope of application: Applicable to all consumption scenarios within the Kugou live broadcast platform

Kugou Live Star Coin Recharge Instructions

1. After the product payment is successful, the star coins will usually be recharged to your Kugou Live account within 1 minute.

2. Star coins are virtual currencies issued by Kugou Live. Users use legal currency to purchase them at a certain ratio.

3. Star coins have no expiration date and are suitable for purchasing virtual gifts, rewards, digital albums, activities, guardianship services, etc.

4. The exchange ratio between Star Coins and RMB varies depending on the user’s payment channel. The specific exchange ratio is shown on the recharge page.

5. If you encounter any problems, you can contact Kugou Live online customer service for help at any time.

Operation steps

Step 1: Visit official channels

Users must use the recharge methods provided by Kugou Live to recharge, including Kugou Live APP, Kugou Music APP, official website, Tmall Fanxing Live flagship store, WeChat public account-Kugou Live service account, etc.

Step 2: Select the star coin denomination

Kugou Live provides a variety of denominations for you to choose from: 1,000 star coins (10 yuan), 3,000 star coins (30 yuan), 10,000 star coins (100 yuan), 30,000 star coins (300 yuan), 60,000 star coins (600 yuan), 100,000 star coins (1,000 yuan), etc.

Step 3: Fill in the recharge information

On the order page, accurately enter your Kugou Live account information.

Important note: Please do not log in to the platform or perform any operations that may affect the recharge status before the order is processed.

Step 4: Select payment method and complete payment

Supports WeChat Pay, Alipay, bank cards, corporate online banking and other payment methods. Depending on your region, choose the appropriate currency and payment method to pay.

Step 5: Confirm the arrival of star coins

After successful payment, Star Coins will usually be recharged to your account within 1 minute. Please log in to Kugou Live to check the balance of star coins.

Receiving method

1. This product is virtual currency. After successful purchase, it will be directly recharged to your designated Kugou Live account.

2. After your payment is successful, the system will process it as soon as possible, and usually the recharge can be completed within 1 minute.

3. After the recharge is successful, you can log in to Kugou Live and check the Star Coin balance in your personal center.

Things to note

Security and information verification

1. Please ensure that you operate in a safe network environment and keep your personal account information well.

2. Please carefully check the live broadcast account you filled in. If the recharge fails due to incorrect filling, you need to recheck the information.

3. Users must confirm that they are over 18 years old and have full capacity for civil conduct. When minors or users without full capacity for civil conduct use the Star Coin recharge service, they must do so in the presence of their parents or legal guardians and with their express consent.

4. Star coins are not applicable to some Kugou Live membership services, such as Douban service and VIP membership service.

5. Star coins can only be used within the Kugou live broadcast platform and cannot be used across platforms.

6. Star coins are non-refundable after recharging. Please recharge reasonably according to actual needs.

Product introduction

Kugou Live Star Coin is the main virtual currency on the platform and is officially issued by Kugou Live. Star coins can be used to purchase various virtual gifts on the platform, reward anchors, purchase digital albums, participate in platform activities, activate guardian services, etc. They are an important currency to enhance the live interactive experience and support favorite anchors.

Main purpose

1. Purchase virtual gifts: Used to give anchors various virtual gifts in the live broadcast room to express support and love.

2. Reward anchors: Tip directly to your favorite anchors to support their creation and performance.

3. Purchase digital albums: Purchase digital music albums released by anchors.

4. Participate in platform activities: Used to participate in various activities and draws held by the Kugou live broadcast platform.

5. Activate guardian services: Activate guardian services such as knights and captains to obtain exclusive privileges.

6. Redeem VIP membership: It can be used to activate VIP membership or platinum VIP membership services.

Platform restrictions

1. This star currency is only applicable to the Kugou Live platform and is operated by Kugou Live.

2. Star coins cannot be used across platforms. Data on iOS and Android platforms are interoperable but the recharge channels may be different.

3. Star coins are non-transferable and non-refundable after recharging, so please operate with caution.

4. In youth mode, operations such as recharge, rewards, and broadcasting cannot be performed.

5. Star coins are not applicable to some Kugou Live membership services, such as Douban service and VIP membership service.

FAQ

Q1: What should I do if the star coins I purchased do not arrive in my account?

A: Please check the network connection first, then log in to Kugou Live again and check the Star Coin balance. If it still shows that the account has not been received, you can contact Kugou Live online customer service to handle it.

Q2: What is the exchange ratio between Star Coins and RMB?

A: Generally, 1 yuan can buy 100 star coins, but the specific exchange ratio varies according to the user's payment channel, and is subject to the recharge page. App Store channel is 66 star coins = 1 yuan.

Q3: What services can be purchased with star coins?

A: Star coins are suitable for purchasing virtual gifts, rewards, digital albums, activities, guardian services, etc., but are not applicable to some Kugou Live membership services, such as Douban service and VIP membership service.

Q4: Are there any promotions for star currency recharge?

A: Yes. The first recharge can get the corresponding first recharge gift pack. Different recharge amounts have different discounts, such as giving away Kugou Hao V monthly card, Kugou Super V monthly card, Kugou Super V quarterly card, etc.

Q5: What is the difference between star coins and star beans?

A: Star coins are virtual currencies obtained by users by recharging RMB.； Star beans are a virtual currency added to the recipient's account after receiving the gift. The anchor can withdraw the star beans into cash, 1,000 star beans = 8 RMB.

Q6: Can minors recharge star coins?

A: Users must confirm that they are over 18 years old and have full capacity for civil conduct. When minors or users without full capacity for civil conduct use the Star Coin recharge service, they must do so in the presence of their parents or legal guardians and with their express consent.

Payment method

94LIVES supports a variety of payment methods to meet the payment needs of global users:

Taiwan local payment methods

Credit card/debit card: Supports credit cards or debit cards issued by global card groups such as Visa, Mastercard, and JCB.

PayPal: A global third-party payment platform that supports PayPal wallet and PayPal card payments.

Apple Pay/Google Pay: Supports fast biometric payments through mobile wallets.

Gash member wallet: Supports the Gash wallet commonly used by local gamers in Taiwan.

Jiekou Payment (JKOPAY): Taiwan’s most popular QR code payment tool.

LINE Pay: supports authentication-free and extremely fast payment.

Supermarket barcode/code: Support collection and payment through convenience stores such as 7-11, FAMIPORT, Life-ET, etc.

Bank transfer and Yushan Bank: Supports debit cards from all banks in Taiwan, and transfers payment through physical ATMs, online banking or mobile banking.

Global payment methods

International credit cards/stored-value cards: Support credit cards or debit cards issued by Visa, Mastercard, American Express (AMEX) and other card groups around the world.

PayPal: A global third-party payment platform that supports PayPal wallet and PayPal card payments.

Apple Pay/Google Pay: Supports fast biometric payments through mobile wallets.

Hong Kong local payment: AlipayHK and WeChat Pay HK are supported.

Local payments in Malaysia: Touch 'n Go, FPX, DuitNow, ShopeePay, etc.

Local payments in Singapore: Paynow supports major banks in Singapore.

Local payment in other countries: Supports multiple regional payment methods such as South Korea (KaKaoPay, Toss), Thailand (TrueMoney, LINEPAY), etc.

Supported currencies

94LIVES supports payment in multiple mainstream currencies around the world:

Major currencies: US dollar (USD), Australian dollar (AUD), euro (EUR), British pound (GBP), Canadian dollar (CAD).

Asian currencies: Hong Kong dollar (HKD), Malaysian ringgit (MYR), New Taiwan dollar (TWD), Singapore dollar (SGD).

Automatic exchange rate conversion: The exchange rate is automatically adjusted according to the international exchange rate during the transaction, and the system automatically converts it into US dollars or local currency for payment.

Coverage area

94LIVES services cover major countries and regions around the world, including:

Americas: United States, Canada, Brazil

Europe: United Kingdom, Germany, France, Italy, Netherlands, Switzerland, Denmark, Ireland

Asia Pacific: Australia, Japan, South Korea, Singapore, Malaysia, New Zealand

Other regions: South Africa, etc.

Customer service support

7x24-hour customer service: 24/7 online customer service is available to answer users’ questions and handle payment and recharge issues.

After-sales guarantee: A complete after-sales service system ensures user recharge experience.

Processing time: Products are usually recharged within 1 minute after successful payment. If there is a delay, please contact customer service for enquiry.