• Product Introduction

1.       Product name: Kuwo Juxing/Kuwo Juxing Coin Recharge

2.       Product Type: Live/Social

3.       Recharge method: direct account recharge

• Scope of application

1.       Kuwo Star Coins are used to reward in chat rooms and live broadcasts;

2.       1 yuan = 100 star coins;

3.      Star CoinCash withdrawals are not allowed.

• How to check the Kuwo Juxing ID number?

1.       Open the Kuwo Juxing APP;

2.       Click "My";

3.       The nickname is Kuwo Star ID.

• How to recharge Cool My Star?

1.       Select the face value and quantity of star coins on the Kuwo Juxing recharge page, and click to buy now;

2.       Fill in the Kuwo Juxing ID and confirm that your recharge information is correct;

3.       Select the applicable payment method and offer and submit an order;

4.       After settlement and payment, wait for receipt.

• What should I do if I fill in the wrong recharge account? Can I get a refund?

1.       If we have completed the recharge according to the information you filled in, it will not be refunded. If the recharge error occurs due to our platform, it can be refunded after verification.

2.       Please do not log in to the account before the transaction is completed to avoid the recharge failure or the recharge cannot be recharged due to the top account.

• How to check whether Kuwo Juxingxing Coins are credited?

1.       After the order display in the background user center is completed, you can go to the Kuwo Juxing APP to check the arrival of the star coins;

2.       If the account has not been received, please contact our website customer service to handle it for you. The customer service is online 24 hours a day.

• How long does it take to get the recharge?

1.       After the payment of direct charge goods is successful, the account will be automatically received within 1-2 minutes;

If you encounter a large number of orders on the website, causing your order delivery speed to be abnormal, please contact the online customer service directly and give priority to your handling.