• Product introduction

1.       Product Name: Kuwo Juxing/Kuwo Juxing Coin Recharge

2.       Product Type: Live Broadcast/Social

3.       Recharge method: Direct recharge to account

• Scope of application

1.       Kuwojuxingxing coins are used for tipping in chat rooms and live broadcasts；

2.       1 yuan = 100 star coins；

3.      star coins Withdrawals are not allowed.

• How to check Kuwojuxing ID number?

1.       Open KuWoJuXing APP；

2.       Click "My”；

3.       The nickname is the KuWoJuXing ID.

• How to recharge Kuwo Stars?

1.       Select the face value and quantity of star coins on the KuWo Juxing recharge page and click Buy Now；

2.       Fill in the KuWoJuXing ID and confirm that your recharge information is correct；

3.       Select the applicable payment method and offer and submit the order；

4.       Wait for receipt of goods after settling payment.

• What should I do if I fill in the wrong recharge account number? Can I get a refund?

1.       If we have completed the recharge according to the information you filled in, it will not be refundable. If the recharge is incorrect due to our platform, it can be refunded after verification.

2.       Please do not log in to the account before the transaction is completed to avoid recharge failure or recharge not being credited due to the wrong number.

• How to check whether Kuwojuxingxing coins have arrived in my account?

1.       After the order display in the backend user center is completed, you can check the star coin arrival status in the Kuwo Juxing APP.；

2.       If the account does not arrive, please contact our website customer service to handle it for you. Customer service is online 24 hours a day.

• How long does it take for the recharge to arrive?

1.       After successful payment for direct deposit products, your account will be automatically credited within 1-2 minutes.；

If there are too many orders on the website and the delivery speed of your order is abnormal, please contact online customer service directly and we will give priority to you.