• Product introduction

1. Product name: Amy Live/Amy Live Golden Bean Recharge

2. Product Type: Live Broadcast/Social

3. Recharge method: Direct recharge through account

• Scope of application

1. Amy Live Jindou is used for tipping in chat rooms and live broadcasts；

2. 1 yuan = 1000 golden beans；

3. Golden beans cannot be withdrawn.

• How to check Amy’s live ID number?

1. Open Amy Live APP；

2. Click "My”；

3. Under the nickname is Amy’s live broadcast ID.

• How to recharge Amy Live?

1. Select the face value and quantity of golden beans on the Amy Live recharge page, and click Buy Now；

2. Fill in the Amy Live ID and confirm that your recharge information is correct；

3. Select the applicable payment method and discount and submit the order；

4. Wait for receipt of goods after settling payment.

• What should I do if I fill in the wrong recharge account number? Can I get a refund?

1. If we have completed the recharge according to the information you filled in, it will not be refundable. If the recharge is wrong due to our platform, it can be refunded after verification.

2. Please do not log in to the account before the transaction is completed to avoid recharge failure or recharge not being credited due to the wrong number.

• How to check whether Amy Live Golden Bean has arrived in my account?

1. After the order display in the backend user center is completed, you can check the arrival status of the golden beans in the Amy Live APP；

2. If the account does not arrive, please contact our website customer service to handle it for you. Customer service is online 24 hours a day.

• How long does it take for the recharge to arrive?

1. After successful payment for direct deposit products, your account will be automatically credited within 1-2 minutes.；

If there are too many orders on the website and the delivery speed of your order is abnormal, please contact online customer service directly and we will give priority to you.