• Product Introduction

1. Product name: Amy Live/Amy Live Golden Bean Recharge

2. Product Type: Live/Social

3. Recharge method: direct account recharge

• Scope of application

1. Amy Live Golden Beans are used to reward in chat rooms and live broadcasts;

2. 1 yuan = 1,000 gold beans;

3. Golden beans cannot be withdrawn.

• How to view Amy's live broadcast ID number?

1. Open Amy Live APP;

2. Click "My";

3. Under the nickname, Amy Live ID is.

• How to recharge Amy Live?

1. Select the face value and quantity of golden beans on Amy Live Recharge page, and click to buy now;

2. Fill in Amy's live broadcast ID and confirm that your recharge information is correct;

3. Select the applicable payment method and offer and submit an order;

4. Wait for receipt after settlement of payment.

• What should I do if I fill in the wrong recharge account? Can I get a refund?

1. If we have completed the recharge according to the information you filled in, it will not be refunded. If the recharge error occurs due to our platform, it can be refunded after verification.

2. Please do not log in to the account before the transaction is completed to avoid the recharge failure or the recharge cannot be recharged due to the top account.

• How to check whether Amy's live broadcast of Golden Beans is credited?

1. After the order display in the backend user center is completed, you can go to Amy Live APP to check the Jindou account status;

2. If the account has not been received, please contact our website customer service to handle it for you. The customer service is online 24 hours a day.

• How long does it take to get the recharge?

1. After the payment of direct charge goods is successful, the account will be automatically received within 1-2 minutes;

If you encounter a large number of orders on the website, causing your order delivery speed to be abnormal, please contact the online customer service directly and give priority to your handling.