• Product Introduction

1. Product name: Dewu/Dewu Deguo Recharge

2. Product Type: Live/Social

3. Recharge method: Log in to recharge

• Scope of application

1. Get money and coins are used to reward in chat rooms and live broadcasts;

2. You cannot withdraw money when you get it.

• How to check the Dewu ID number?

1. Open the Dewu APP;

2. Click "My";

3. The nickname is the Dewu ID.

• How to recharge worthy things?

1. Select the face value and quantity of the coin on the Dewu recharge page and click to buy now;

2. Fill in the item ID and confirm that your recharge information is correct;

3. Select the applicable payment method and offer and submit the order;

4. Wait for receipt after settlement of payment.

• What should I do if I fill in the wrong recharge account? Can I get a refund?

1. If we have completed the recharge according to the information you filled in, it will not be refunded. If the recharge error occurs due to our platform, it can be refunded after verification.

2. Please do not log in to the account before the transaction is completed to avoid the recharge failure or the recharge cannot be recharged due to the top account.

• How to check whether the Dewu Decoin is credited?

1. After the order display in the backend user center is completed, you can go to the Dewu APP to view the credit card status;

2. If the account has not been received, please contact our website customer service to handle it for you. The customer service is online 24 hours a day.

• How long does it take to get the recharge?

1. After the payment of direct charge goods is successful, the account will be automatically received within 1-2 minutes;

If you encounter a large number of orders on the website, causing your order delivery speed to be abnormal, please contact the online customer service directly and give priority to your handling.