• Product introduction

1. Product name: Get things/Get things and get coins to recharge

2. Product Type: Live Broadcast/Social

3. Recharge method: Log in to recharge

• Scope of application

1. Get things and get coins for tipping in chat rooms and live broadcasts；

2. The earned coins cannot be withdrawn.

• How to check the ID number of Dewu?

1. Open Dewu APP；

2. Click "My”；

3. Under the nickname is the item ID.

• How to recharge items?

1. Select the face value and quantity of the coins on the recharge page, and click Buy Now；

2. Fill in the Dewu ID and confirm that your recharge information is correct；

3. Select the applicable payment method and discount and submit the order；

4. Wait for receipt of goods after settling payment.

• What should I do if I fill in the wrong recharge account number? Can I get a refund?

1. If we have completed the recharge according to the information you filled in, it will not be refundable. If the recharge is wrong due to our platform, it can be refunded after verification.

2. Please do not log in to the account before the transaction is completed to avoid recharge failure or recharge not being credited due to the wrong number.

• How to check whether the obtained coins have arrived in my account?

1. After the order display in the backend user center is completed, you can go to the Dewu APP to check the arrival status of the coins.；

2. If the account does not arrive, please contact our website customer service to handle it for you. Customer service is online 24 hours a day.

• How long does it take for the recharge to arrive?

1. After successful payment for direct deposit products, your account will be automatically credited within 1-2 minutes.；

If there are too many orders on the website and the delivery speed of your order is abnormal, please contact online customer service directly and we will give priority to you.