l  Product Introduction

n  Product name: Bilibili/bilibili/哔哩哔哩

n  Product Type: Live/Social

n  Recharge method: Account Assisted top-up

n  Scope of application:

u  哔哩哔哩电池(Bilibili Batteries),金瓜子 (gourd seeds), 大会员(big members), 船票(Ship Ticket) and B币 (B coins) are all virtual items on the platform;

u  B coins: used to charge videos of up owners, contract dramas, exchange batteries, etc., 1 RMB= 1B coins, no withdrawal;

u  Battery: used to redeem various virtual props and value-added services on the Bilibili live broadcast platform； 1 RMB= 10 battery, no withdrawal ；

u  Large member: Members on Bilibili site can enjoy privileges and can be used simultaneously on computers, mobile phones and iPads;

u  Super big member: In addition to enjoying the privileges of big members, the membership logo is higher and the use of TV ends is increased;

l  Recharge Instructions

n  Bilibili recharge method: After placing an order, contact customer service to scan the code to log in. The customer service will manually recharge according to the product and face value you want.

n  What should I do if I fill in the wrong recharge account? Can I get a refund?

u  If we have completed the recharge according to the information you filled in, it will not be refunded. If the recharge error occurs due to our platform, it can be refunded after verification.

u  If the point-card products that do not affect the secondary sales, contact online customer service to help resell them, but the waiting time is uncertain.

n  Please do not log in to the account before the transaction is completed to avoid the recharge failure or the recharge cannot be recharged due to the top account.

n  There are certain risks in the agency, and the risks such as game control and rule punishment must be borne by themselves.

l  Bilibili battery purchase process:

1. Select the product, value and quantity you like;

2. Enter the recharge account number and confirm that your recharge information is correct;

3. Select the applicable payment method and discount and submit an order;

4. Wait for receipt after settlement of payment.

l  Received method

n  Auto-delivery within 1-2 minutes after payment;

n  If high order volume causes shipping delays, contact our online-customer service for prioritized processing.