• product introduction

1. product name: Once Human

2. product type: game

3. product area service: international service/global service

4. recharge method: direct charging on the official website

• scope of application

1. this recharge applies Once Human top up,if you need to recharge the national server, please select Once Human cn servercommodity；

2. both ends can be recharged.

• recharge instructions

Once Human for direct charging on the official website, you need to fill in the server where the game is located, the server where the game is located, and the game character id. after payment, contact customer service to complete the recharge for you as soon as possible. manual 1-to-1 service, and 24-hour customer service handles orders online.

• recharge Once Human process

1. open the Once Human recharge product page;

2. select the recharge type;

3. click the buy now button;

4. submit the order after filling in the game server and character id and selecting the payment method;

5. complete payment;

6. wait for customer service to complete the recharge for you.
   

• what should i do if i fill in the wrong recharge account? can i get a refund?

1. if we have completed the recharge according to the information you filled in, it will not be refunded. if the recharge error occurs due to our platform, it can be refunded after verification.

2. please do not log in to the account before the transaction is completed to avoid the recharge failure or the recharge cannot be recharged due to the top account.

• received method

1. after the product payment is successful, it will be automatically received within 1-2 minutes;

2. recharge products on behalf of others, and process your order as soon as possible after contacting customer service, and usually complete the recharge within 1 minute;

3. if you encounter a large number of orders on the website, causing your order delivery speed to be abnormal, please contact the online customer service directly and give priority to your handling.