Product Introduction

Product Name: ZEPETO（CN Server）

Product Type: Entertainment/Social

Recharge Type: Diamonds

Product Server: Mainland China Version

Recharge Method: Official Direct Recharge (Contact online customer service after placing the order)

ZEPETO Diamonds Recharge Instructions

1. This product is for the Mainland China version of ZEPETO Diamonds service. Please ensure the bound mobile number is correct. After successful order placement, please contact 94LIVES online customer service to complete the subsequent processing.

2. Please carefully check and enter the mobile number bound to your ZEPETO account when placing the order to ensure accuracy.

3. By recharging ZEPETO Diamonds through 94LIVES, all users can enjoy a 1:1 recharge ratio and official real-time events.

How to recharge ZEPETO Diamonds on 94LIVES? Detailed steps are as follows:

Step 1: Visit 94LIVES

Open your browser and visit the official 94LIVES website. Enter "ZEPETO" in the search bar or go directly to the relevant product page.

Step 2: Select Recharge Product

On the product page, select the ZEPETO Diamonds package you need.

Step 3: Fill in Recharge Information

Enter the mobile number bound to your ZEPETO account that needs recharging.

Important: Please double-check the account information to avoid processing delays due to incorrect entry.

Step 4: Choose Payment Method and Complete Payment

Select the appropriate currency and payment method based on your region. 94LIVES supports payments in all currencies, with automatic conversion at real-time exchange rates. Please do not close the page after payment.

Step 5: Contact Customer Service and Confirm Receipt

After successful payment for the recharge product, please immediately contact 94LIVES online customer service for assistance. Recharge is usually completed and credited within 1 minute. You can then check the Diamond balance in the ZEPETO app to confirm receipt.

Delivery Method:

1. This product is an official recharge. After successful payment, please contact online customer service promptly so we can process your order quickly.

2. If there is a high volume of website orders, processing speed may be slightly delayed. You can contact online customer service to check your order status.

ZEPETO Diamonds Recharge Precautions

Account Security and Risk Warnings

Account Information Protection: Please keep your ZEPETO account secure and only provide it on trusted official recharge channels. Official channels will never ask for your account password.

Account Status: Ensure your ZEPETO account is in good standing and not banned or restricted.

Minor Protection: Minor users should operate under the guidance of a guardian.

Information Verification and Error Handling

Information Accuracy: Please carefully check and enter the correct ZEPETO account information when placing the order.

Customer Service Contact: After payment, please proactively contact 94LIVES online customer service to complete the recharge process.

Error Handling Mechanism: If a recharge error occurs due to reasons attributable to the 94LIVES platform, it can be returned after verification.

Receipt Confirmation: After recharge processing is complete, please log in to the ZEPETO app to check if the Diamond balance has been updated.

ZEPETO and Diamonds Introduction

"ZEPETO" is a 3D avatar social application where users can create personalized virtual avatars for socializing, gaming, content creation, and other scenarios.

"Diamonds" are in-app items within ZEPETO, used to exchange for various virtual items and services, enhancing the user's virtual avatar and social experience.

Main Uses of Diamonds

1. Creation and Customization: Used to create and personalize your exclusive 3D virtual avatar.

2. Purchasing Clothing and Accessories: Buy a wide variety of outfits, hairstyles, accessories, and other customization items in the mall.

3. Unlocking Special Features: Unlock specific social interaction actions, scenes, or photography functions.

4. Participating in Platform Events: Used to participate in various limited-time events within the app and obtain rare items.

Platform Usage Restrictions

1. Applicable Scope: This recharge is for the Mainland China version of ZEPETO.

2. Usage Restrictions: Diamonds are for use only within the app by the account that was recharged.

3. Device Compatibility: Supports ZEPETO app on Apple (iOS) and Android systems.

Frequently Asked Questions (FAQ)

Q1: What should I do if the Diamonds are not received after payment?

A: First, try logging out of the ZEPETO app and logging back in, then check your account balance. If it still shows not received, you can contact 94LIVES online customer service and provide your order number to inquire about the processing status.

Q2: What if I entered the wrong ZEPETO account?

A: Please carefully verify the recharge account information to avoid mistakes. If a recharge error occurs due to reasons attributable to the 94LIVES platform, it can be returned after verification.

Q3: How to get the official 1:1 recharge ratio?

A: By recharging ZEPETO Diamonds through 94LIVES, all users can enjoy a 1:1 recharge ratio and official real-time events.

Q4: What security precautions should be taken during the recharge process?

A: Operate in a secure network environment; double-check your ZEPETO account before payment; never disclose your account password to anyone; keep screenshots of transaction receipts for future inquiries.

Q5: How is the recharge pricing determined on 94LIVES?

A: 94LIVES platform product pricing follows market principles. The final selling price is composed of multiple factors including product cost, platform service fees, payment channel fees, taxes, etc., ensuring transparent and reasonable pricing.

Q6: Are there discounts for purchasing multiple packages?

A: Specific discounts are subject to what is displayed on the recharge page.

What payment methods does 94LIVES support?

Global Payment Methods

1. International Credit/Debit Cards: Supports Visa, Mastercard, American Express (AMEX), and other international card schemes.

2. PayPal: A globally accepted third-party payment platform.

3. Apple Pay / Google Pay: Supports fast biometric payments via mobile wallets.

4. Hong Kong Local Payments: Supports AlipayHK and WeChat Pay HK.

5. Malaysia Local Payments: Supports Touch 'n Go, FPX, DuitNow, ShopeePay, etc. TNG on the website currently offers a limited-time 30% discount on fees.

6. Singapore Local Payments: PayNow supports major Singaporean banks, with website fees currently at a limited-time 30% discount.

7. Other Countries' Local Payments: Supports mainstream local e-wallets from countries like South Korea, Cambodia, Thailand, Pakistan, etc.

The website updates payment methods in real-time, supporting more local payment methods from various countries.

What currencies does 94LIVES support?

94LIVES serves over 220 countries and regions globally. Product prices are primarily displayed in USD, while also supporting multiple major currencies:

Major Currencies: US Dollar (USD), Australian Dollar (AUD), Euro (EUR), British Pound (GBP), Canadian Dollar (CAD)

Asian Currencies: Hong Kong Dollar (HKD), Malaysian Ringgit (MYR), New Taiwan Dollar (TWD), Singapore Dollar (SGD)

Automatic Exchange Rate Conversion: Exchange rates are automatically adjusted according to international forex rates during transactions, and the system automatically converts to USD or the local currency for payment.

Coverage Areas

94LIVES services cover major countries and regions globally, including:

Americas: United States, Canada, Brazil

Europe: United Kingdom, Germany, France, Italy, Netherlands, Switzerland, Denmark, Ireland

Asia-Pacific: Australia, Japan, South Korea, Singapore, Malaysia, New Zealand

Other Regions: South Africa, etc.

Customer Service and Support

7x24 Customer Service: Round-the-clock online customer service to answer user questions and handle payment and recharge issues.

After-sales Guarantee: A comprehensive after-sales service system to ensure a smooth user recharge experience.

Processing Time: After successful payment and contacting customer service, recharge processing is typically completed within 1 minute.

By recharging ZEPETO Diamonds through 94LIVES, users can not only enjoy a convenient payment experience but also avoid payment barriers. The platform's professional service and multi-layered guarantee mechanism ensure users can complete recharges safely and efficiently, enjoying a personalized virtual social experience.