l  Product Introduction

n  Product name: 全民K歌(K Songs CN) K币(K coins)/VIP membership(TV and mobile)

n  Product Type: Live/Social

n  Recharge method: account direct top-up

n  Scope Of Application:

u  K币(K coins): The virtual currency of the K Songs, used to consume in the national K Songs, such as purchasing gifts, props, etc... 1 RMB = 10K coins, and cash cannot be withdrawn;

u  You can purchase K coins, and then use "K coins" to purchase a certain product or service of K Songs, including K coins to exchange diamonds (1 K coins = 10 diamonds)

u  VIP membership: It is a privileged use provided for all creators, including but not limited to immersive privileges, sound quality privileges, sound effects privileges, exclusive music library, professional reviews, functional privileges, welfare privileges, and dressing privileges, and cannot be withdrawn;

u  membership for TV: not common to APP version VIP members;

l  Recharge Instructions

n  How to get the account ID?

u  Open the APP->Click "My"->The ID is on the right side of the avatar.

n  What should I do if I fill in the wrong recharge account? Can I get a refund?

u  If we have completed the recharge according to the information you filled in, it will not be refunded. If the recharge error occurs due to our platform, it can be refunded after verification.

u  If the point-card products that do not affect the secondary sales, contact online customer service to help resell them, but the waiting time is uncertain.

n  Please do not log in to the account before the transaction is completed to avoid the recharge failure or the recharge cannot be recharged due to the top account.

n  There are certain risks in the agency, and the risks such as game control and rule punishment must be borne by themselves.

l  Purchase Process

1. Select the product, value and quantity you like;

2. Enter the recharge account number and confirm that your recharge information is correct;

3. Select the applicable payment method and discount and submit an order;

4. Wait for receipt after settlement of payment.

l  Received method

n  Auto-delivery within 1-2 minutes after payment;

n  If  high order volume causes shipping delays, contact our online-customer service for prioritized processing..