l  Product introduction

n  Product name: Soul recharge/gold coin recharge

n  Product type: Live broadcast/video/social/shopping

n  Product area server: Domestic version/Mainland version/Chinese server

n  Recharge method: manual recharge

n  Scope of application:

u  Consumption within Soul APP

l  Recharge instructions

n  1. If you are using the official website account to log in, please fill in the correct recharge information. If we have completed the recharge according to the incorrect information you filled in, it will not be refundable.

n  2. If you are using an Apple ID to log in, it is recommended that you top up your Apple account balance.

What should I do if I fill in the wrong recharge account number? Can I get a refund?

u  If we have completed the recharge according to the information you filled in, it will not be refundable. If the recharge is incorrect due to our platform, it can be refunded after verification.

u  For point card products that do not affect secondary sales, contact online customer service to help resell them, but the waiting time is uncertain.

l  Purchase process

      1. Select the denomination you want according to the prompts on the page and fill in the corresponding recharge information.；

      2. Click the "Buy Now" button to enter the order page and confirm the order information again；

      3. Select payment method and complete payment；

      4. After successful payment, your account will be credited automatically. In case of special circumstances, customer service will review the recharge information you left before shipping. Please wait.

l  Receiving method

n  After successful payment for direct deposit products, your account will be automatically credited within 1-2 minutes.

n  If there are too many orders on the website and the delivery speed of your order is abnormal, please contact online customer service directly and we will give priority to you.

l  About platform product pricing rules

n  The product pricing rules of the 94LIVES service platform comply with the provisions of the "Price Law of the People's Republic of China" and the "Government-Established Price Behavior Rules", adhering to the principles of scientificity, fairness and transparency in formulating product prices, and are comprehensively formulated based on the social average cost of relevant goods or services, market supply and demand conditions, and consumer affordability. The final sales price of all products on this platform is composed of product cost, platform service fees, payment channel fees, taxes and other components, specifically:

u  1. The cost of goods is mainly the procurement cost paid by the platform to suppliers.；

u  2. The platform service fee is mainly the service fee charged by the 94LIVES platform for providing commodity recharge services to Chinese users around the world.；

u  3. Payment channel fees mainly refer to transaction fees charged by third-party payment channels that this platform cooperates with.；

u  4. Taxes refer to various taxes and fees paid by this platform to the national tax authorities in accordance with the law.

l  About Soul

Soul is a social APP that is very popular among young people. The people here are real, warm and interesting ~

Freed from the constraints of time, space and distance, people can find their true selves by completing a 30-second "soul appraisal" and express themselves freely in the community, share interesting and fun content and experiences, interact in real time with people who understand them, and discover wonderful things.

The magic of Soul is to cultivate an "authenticity" of self-expression in virtual social relationships. Here, there is no need to face the pressure of real social life. Everyone gathers together because of their interests, freely opens their hearts, truly expresses and shows their interests, shares their lives, and experiences a variety of diverse ways to play together, making more interesting friends and even finding close friends.