l  Product Introduction

n  Product name: Soul recharge/coin recharge

n  Product Type: Live/Video/Social/Shopping

n  Product area server: domestic version/main version/Chinese server

n  Recharge method: manual recharge

n  Scope of application:

u  Consumer use within the Soul APP

l  Recharge instructions

n  1. If you are logging in with an official website account, please fill in the correct recharge information. If we have completed recharge according to the error information you filled in, then it will not be refunded.

n  2. If you are logging in with Apple ID, it is recommended that you recharge your Apple account balance.

What should I do if I fill in the wrong recharge account? Can I get a refund?

u  If we have completed the recharge according to the information you filled in, it will not be refunded. If the recharge error occurs due to our platform, it can be refunded after verification.

u  If the point-card products that do not affect secondary sales, please contact the online customer service to help resell them, but the waiting time is uncertain.

l  Purchase Process

      1. Select the face value you want according to the prompts on the page and fill in the corresponding recharge information;

      2. Click the "Buy Now" button to enter the order page and confirm the order information again;

      3. Select payment method and complete payment;

      4. After the payment is successful, it will be automatically received. In case of special circumstances, the customer service will review and ship the goods based on the recharge information you left, please wait.

l  Received method

n  After the payment of direct charge goods is successful, it will be automatically received within 1-2 minutes.

n  If you encounter a large number of orders on the website, causing your order delivery speed to be abnormal, please contact the online customer service directly and give priority to your handling.

l  About the platform product pricing rules

n  The 94LIVES service platform product pricing rules follow the provisions of the "Price Law of the People's Republic of China" and the "Government's Rules for Pricing Behavior", adhere to the principles of scientificity, fairness and transparency in formulating commodity prices, and are formulated comprehensively based on the social average cost of relevant goods or services, market supply and demand conditions, and consumer affordability. The final sales price of all products on this platform consists of product costs, platform service fees, payment channel handling fees, taxes and other parts, specifically:

u  1. The cost of goods is mainly the procurement cost paid by this platform to the supplier;

u  2. The platform service fee is mainly the service fee charged by the 94LIVES platform to provide product recharge services to Chinese users around the world;

u  3. The payment channel handling fee mainly refers to the transaction handling fee collected by third-party payment channels jointly developed by this platform;

u  4. Taxes refer to the various taxes and fees paid by this platform to the state tax authorities in accordance with the law.

l  About Soul

Soul is a social app that is loved by young people. The people here are real, warm and interesting~

Get rid of the constraints of time, space and distance, people find their true selves by completing 30 seconds of "soul identification", and express themselves freely in the community, share interesting and fun content and experiences, interact instantly with people who understand themselves, and discover exciting things.

The magic of Soul is to cultivate a "authenticity" of self-expression in virtual social relationships. Here, we don’t have to face the pressure in real social interaction. We gather together because of our interests, open our hearts freely, express, show our interests, and share our lives truly, experience all kinds of diverse ways of playing together, make more interesting friends, and even find confidants.