Product introduction

Product name: SUGO

Product type: App recharge

Product area service: International service

Recharge method: Direct recharge via ID (contact customer service after payment)

Scope of application: This recharge is only applicable to SUGO international servers (due to Taiwan regional restrictions, Taiwan SUGO cannot recharge through this service. Taiwan account ID is usually 8 digits, please do not purchase. )

SUGO recharge instructions

Recharge type: This product is the official recharge service of "Coins" in the SUGO app.

Face value specifications: 1,200 Coins, 2,400 Coins, 6,520 Coins, 12,500 Coins and other levels available.

Recharge process: This product is an ID direct recharge service. After payment, you need to contact online customer service and provide your SUGO user ID, and customer service will handle it for you.

Scope of application: Only applicable to SUGO international server users (non-Taiwan 8-digit ID accounts).

How to recharge SUGO on 94LIVES? The detailed steps are as follows:

Step 1: Visit 94LIVES and select products

Visit the 94LIVES official website, search for "SUGO recharge", and select the Coins denomination (such as 1,200, 2,400, 6,520, 12,500, etc.) and quantity you need.

Step 2: Confirm information and pay

After confirming the recharge information again, select the applicable payment method and offer, submit the order and complete the payment.

Step 3: Contact customer service for processing

After successful payment, please be sure to contact 94LIVES online customer service immediately and provide your order number and accurate SUGO user ID. Customer service will submit a recharge request for you.

Step 4: Confirm the recharge is received

After customer service processing is completed, Coins usually arrive in your account within 1-5 minutes. Please log in to the SUGO app later and check your balance on the "Me" or "Wallet" page.

Receipt method:

This product is a direct recharge of in-app resources, and you will not receive a physical card code after purchase.

After payment and contacting customer service, we will process your order as soon as possible, and the top-up will usually be credited to your account within 1-5 minutes.

If there are many orders on the website and the processing is delayed, please contact online customer service directly and we will give priority to you.

Things to note when recharging SUGO

Account security and regional restrictions

Regional restrictions: This service only supports international service (non-Taiwan) SUGO accounts. SUGO accounts in Taiwan (IDs are usually 8 digits) cannot be recharged. Please be sure to confirm your account type before purchasing. Wrong purchases will not be refunded.

Account information security: Customer service will only ask for SUGO user ID for recharge, and will not ask for passwords, verification codes and other sensitive information. Please contact customer service through the platform’s official chat window.

Protection of minors: Minor users should perform recharge operations under the guidance of their guardians.

Information verification and error handling

Information accuracy: Please ensure that the SUGO user ID provided when contacting customer service is accurate. Please try to avoid logging into the app before recharging to prevent recharge delays due to conflicts.

Error handling mechanism: If the recharge fails or is incorrect due to reasons on the 94LIVES platform, we will arrange a refund or recharge for you after verification. If the recharge fails because the ID you provided is wrong or the account does not meet regional restrictions, it will not be refunded.

About SUGO 

Welcome! SUGO is a popular voice chat and video calling app. Here you can connect with others, video call and chat with anyone you want to meet, and join various voice rooms. We provide you with the best social experience and chat online with local users anytime, anywhere. Forget boredom in our diverse chat rooms and have fun in the palm of your hand!

Coins are virtual units within the SUGO app and can be used to give gifts, unlock privileges, enhance social experience, etc.

Main uses of Coins

Give virtual gifts: In the voice room or video call, give virtual gifts such as flowers and sports cars to the host or other users to express your appreciation and support.

Unlock exclusive privileges: Used to unlock special identity marks, entrance effects, chat borders, etc. to highlight your unique identity.

Improved social functions: It may be used to initiate specific types of chats, obtain priority matching, and other functions that enhance the social experience.

Platform usage restrictions

Scope of application: This recharge is only applicable to SUGO international servers (non-Taiwan accounts).

Usage restrictions: Coins can only be used within the SUGO app for specified purposes and cannot be transferred or withdrawn.

Device compatibility: Supports official clients of Apple system (iOS) and Android system (Android).

Frequently Asked Questions (FAQ)

Q1: What should I do if the Coins do not arrive in my account after recharging?

A: Please confirm that you have contacted customer service and provided your user ID. Then check the network, log out of the app and log in again to check. If the payment has not yet arrived, please contact 94LIVES online customer service to check the processing status.

Q2: Can I get a refund if I fill in the wrong user ID or recharge my Taiwan account?

A: If you cannot recharge because the ID you provided is wrong, or the account is from Taiwan (8-digit ID), refunds will not be made. Please be sure to check the ID and account areas carefully. If there is an error due to the 94LIVES platform, we will be responsible for handling it after verification.

Q3: How to check my SUGO user ID?

A: Please log in to the SUGO app and enter the "Me" or "Personal Information" page. Your user ID is usually displayed next to your avatar or in the personal information area, and is a series of numbers (not 8 digits in international servers).

Q4: Why can’t my account be recharged?

A: This product only supports SUGO international server accounts. If your account is registered in Taiwan (the ID is usually 8 digits), you cannot recharge. Please confirm whether your account meets this regional restriction.

Q5: How is the recharge pricing of 94LIVES determined?

A: The pricing of products on the 94LIVES platform follows market principles and relevant laws and regulations. The final price is composed of product cost, platform services, payment channel fees and operating costs, and the pricing is open and transparent.

What payment methods does 94LIVES support?

94LIVES is very friendly to Taiwanese users and covers almost all local mainstream non-cash payment methods:

Local payment methods in Taiwan

Credit card/debit card: Supports credit cards or debit cards issued by global card groups such as Visa, Mastercard, and JCB.

PayPal: A global third-party payment platform that supports PayPal wallet and PayPal card payments.

Apple Pay/Google Pay: Supports fast biometric payments through mobile wallets.

Jiekou Payment (JKOPAY): Taiwan’s most popular QR code payment tool.

LINE Pay: supports authentication-free and extremely fast payment.

Supermarket payment: Support collection and payment through convenience stores such as 7-11 and FamilyMart.

Bank transfer: Support bank transfer in Taiwan and Yushan Bank payment.

Global payment methods

International credit cards/stored-value cards: Supports global Visa, Mastercard, American Express (AMEX) and other card groups.

PayPal: a globally accepted third-party payment platform.

Apple Pay/Google Pay: Supports quick payments through mobile wallets.

Electronic wallets from various places: Support Hong Kong AlipayHK, WeChat Pay HK； Malaysia Touch 'n Go, Boost ； Thailand TrueMoney and many other regional wallets.

Online banking transfer: Supports online transfers from local banks in multiple countries.

The website will add/update payment methods in real time to support local payments in more countries.

What currencies does 94LIVES support?

94LIVES supports more than 220 countries and regions around the world. Product display prices are mainly in US dollars, and it also supports multiple mainstream currencies:

Major currencies: US dollar (USD), Australian dollar (AUD), euro (EUR), British pound (GBP), Canadian dollar (CAD).

Asian currencies: Hong Kong dollar (HKD), Malaysian ringgit (MYR), New Taiwan dollar (TWD), Singapore dollar (SGD).

Automatic exchange rate conversion: The exchange rate is automatically adjusted according to the international exchange rate during the transaction, and the system automatically converts it into US dollars or local currency for payment.

Coverage area

94LIVES services cover major countries and regions around the world, including:

Americas: United States, Canada, Brazil

Europe: United Kingdom, Germany, France, Italy, Netherlands, Switzerland

Asia Pacific: Australia, Japan, South Korea, Singapore, Malaysia

Customer service and support

7x24-hour customer service: 24/7 online customer service is available to answer users’ questions and handle payment and recharge issues.

After-sales guarantee: A complete after-sales service system ensures user recharge experience.

Processing time: After payment and contacting customer service, the order will usually be processed within 1-5 minutes.

By recharging SUGO Coins through 94LIVES, you can enjoy convenient global payment, transparent exchange rate conversion and professional customer service support, easily obtain virtual units, and enjoy a wonderful interactive experience in popular voice social applications.