Product introduction

Product name: FIREFLY LIVE 

Product type: live broadcast

Product area service: global service

Recharge method: Direct recharge through official website account (submit Firefly ID, the system will process it automatically)

Firefly Live Gem Recharge Instructions

1. This product is the FIREFLY LIVE gem recharge service.

2. Recharge method: Direct recharge via Firefly ID on the official website. Please fill in your Firefly ID accurately when submitting your order.

3. Arrival time: After successful payment, the system will automatically recharge for you, and it is expected to arrive within 1 minute.

4. Please ensure that the Firefly ID you fill in is accurate to avoid recharge failure or delay.

How to recharge Firefly Live Gems on 94LIVES? The detailed steps are as follows:

Step One: Visit 94LIVES

Open the browser to visit the 94LIVES official website and enter in the search bar“ firefly live gems”Or go directly to the relevant product page.

Step 2: Select the recharge face value

94LIVES offers a variety of gemstone denomination options, please select the quantity you want to purchase according to your needs.

Step 3: Fill in the recharge information

On the order page, accurately enter the Firefly live broadcast you need to recharge Firefly ID。

Important: Please check the ID carefully to avoid abnormal recharge due to incorrect information.

Step 4: Select payment method and complete payment

Choose the appropriate currency and payment method according to your region. 94LIVES supports payment in all currencies. The system automatically converts according to the international exchange rate. After the payment is completed, the order enters the processing process.

Step 5: Confirm the recharge is received

After successful payment, the system will automatically process your order. Please log in to the Firefly Live APP later and check the gem balance in your account to confirm whether it has been successfully received.

Receipt method:

1. This product is an automatically shipped digital product, and the system will automatically process it after successful payment.

2. It is expected to be recharged to your designated Firefly Live account within 1 minute.

3. Please log in to the APP promptly to check your account balance. In case of delay, you can contact online customer service to inquire.

Things to note

Account security and information verification

1. Please be sure to operate in a safe network environment and keep your personal account information safe.

2. Before submitting an order, please carefully check the Firefly ID you filled in to ensure it is accurate.

3. Please recharge through official or formally authorized channels to ensure account security.

Recharge and after-sales service

1. After the recharge is successful, the gems will be directly distributed to the game account you filled in and cannot be transferred or cashed out.

2. If the recharge fails or is incorrect due to reasons on the 94LIVES platform, we will arrange for you to recharge or refund after verification.

3. Please plan your entertainment time and consumption reasonably. Minors should consume under the guidance of their guardians.

Product introduction 

FIREFLY LIVE is a popular live interactive platform. “"Gems" are circulation units used for consumption within the platform and can be used to enrich your live interactive experience.

Main purpose

1. Purchase virtual gifts: Give the host a variety of exquisite and interesting virtual gifts in the live broadcast room.

2. Improve interaction level: Consuming gems can improve your wealth level or intimacy level in the live broadcast room.

3. Participate in platform activities: used to participate in various lottery draws, competitions and other exclusive interactive activities organized by the platform.

Platform restrictions

1. Scope of application: This recharge service is applicable to FIREFLY LIVE global service.

2. Usage restrictions: Gems can only be used within the Firefly live broadcast platform. The specific usage rules are subject to the latest regulations of the platform.

3. Device compatibility: Supports devices with iOS and Android systems.

Frequently Asked Questions (FAQ)

Q1: What should I do if the gems do not arrive in my account after recharging?

A: Please check the network connection first, then completely log out and log in again to the Firefly Live APP to check the balance. If the account has not arrived after more than 5 minutes, please contact 94LIVES online customer service in time and provide the order number for inquiry.

Q2: Can Firefly ID be processed if it is filled in incorrectly?

A: Recharge problems caused by users filling in incorrect information are usually unable to be handled. Please be sure to double check your Firefly ID before paying. If the recharge is made to the wrong account due to 94LIVES platform issues, refunds can be arranged after verification.

Q3: How to find my Firefly ID?

A: Please open the Firefly Live APP. You can usually find your unique Firefly ID on the "My" or "Profile" page. If you cannot find it, please contact Firefly Live official customer service.

Q4: What safety matters need to be paid attention to during the recharge process?

A: Make sure to operate in a safe network environment and avoid using public Wi-Fi. Please confirm the recharge account information twice before making payment. It is recommended to keep a screenshot of the order completion page for future reference.

Q5: How is the recharge pricing of 94LIVES determined?

A: The pricing of products on the 94LIVES platform follows market principles. The final sales price is composed of product cost, platform service fees, payment channel fees, international exchange rates and taxes. The pricing is transparent and reasonable.

Payment method

94LIVES is very friendly to Taiwanese users and covers almost all local mainstream non-cash payment methods:

Local payment methods in Taiwan

1. Credit card/debit card: Supports credit cards or debit cards issued by global card groups such as Visa, Mastercard, and JCB.

2. PayPal: A global third-party payment platform that supports PayPal wallet and PayPal card payments.

3. Apple Pay/Google Pay: Supports fast biometric payments through mobile wallets.

4. Jiekou Payment (JKOPAY): Taiwan’s most popular scan-code payment tool.

5. LINE Pay: The current website supports fast payment without authentication.

6. Supermarket barcode/code: Support collection and payment through convenience stores such as 7-11, FamilyMart, Laifu, OK, etc.

7. Bank transfer: All debit cards from banks in Taiwan are supported, and payments can be made through physical ATMs, online banking or mobile banking.

Global payment methods

1. International credit cards/stored-value cards: supports credit cards or debit cards issued by Visa, Mastercard, American Express (AMEX) and other card groups around the world.

2. PayPal: A global third-party payment platform that supports PayPal wallet and PayPal card payments.

3. Apple Pay/Google Pay: Supports fast biometric payments through mobile wallets.

4. Multiple regional e-wallets: Supports many localized payment methods including Alipay Hong Kong (AlipayHK), WeChat Pay Hong Kong (WeChat Pay HK), Malaysia's Touch 'n Go eWallet, Singapore's PayNow, etc.

5. The website will add/update payment methods in real time to support local payments in more countries and regions.

Supported currencies

94LIVES supports payment by users from many countries around the world. The prices displayed for products are mainly in US dollars, and it also supports multiple mainstream currencies:

Major currencies: United States dollar (USD), Euro (EUR), British pound (GBP), Australian dollar (AUD), Canadian dollar (CAD).

Asian currencies: New Taiwan Dollar (TWD), Hong Kong Dollar (HKD), Singapore Dollar (SGD), Malaysian Ringgit (MYR), Japanese Yen (JPY).

Automatic exchange rate conversion: During settlement, the system will automatically convert based on real-time international exchange rates, and you can complete the payment in local currency.

Coverage area

94LIVES services cover many countries and regions around the world, including but not limited to:

Asia: Taiwan, Hong Kong, Macau, Singapore, Malaysia, Japan, South Korea, Thailand

Europe: United Kingdom, Germany, France, Italy, Spain, Netherlands

America: United States, Canada

Oceania: Australia, New Zealand

Customer service support

1. Online customer service: If you encounter any order or recharge problems, you can contact 94LIVES online customer service for help at any time.

2. Processing guarantee: We provide a complete after-sales service system to ensure your recharge experience.

3. Payment inquiry: After successful payment, if the payment is not received in time, please contact customer service and provide the order number for quick inquiry and processing.

By recharging Firefly Live Gem on 94LIVES, you can enjoy convenient automatic recharge service, rich localized payment options and professional customer service support, making your live interactive experience smoother and more worry-free.