Product introduction

Product name: Age of Apes

Product type: game

Product area service: China/Mainland Server

Recharge method: ID recharge

Scope of application:

This recharge is applicable to the Ape Era recharge.；

Recharge instructions:

1. Ape Era is a direct recharge by ID. You need to fill in the commander ID and nickname. After payment, the customer service will complete the recharge for you as soon as possible. Manual 1-on-1 service, 24-hour customer service online processing orders.

2. Ape Coins can be used to purchase all value-added services in this game that can be recharged or purchased except Ape Coins.

Recharge process for Age of Apes:

1. Open the Ape Era recharge product page；

2. Select the recharge type；

3. Click the Buy Now button；

4. Fill in the game login information and select the payment method before submitting the order.；

5. Complete payment；

6. Contact online customer service to complete the recharge for you.

What should I do if I fill in the wrong recharge account number? Can I get a refund?

1. If we have completed the recharge according to the information you filled in, it will not be refundable. If the recharge is wrong due to our platform, it can be refunded after verification.

2. Please do not log in to the account before the transaction is completed to avoid recharge failure or recharge failure due to the wrong number.

Receipt method:

1. After the product is successfully paid, it will be automatically credited within 1-2 minutes.；

2. To recharge goods, your order will be processed as soon as possible after contacting customer service. The recharge is usually completed within 1 minute.；

3. If there are too many orders on the website and the delivery speed of your order is abnormal, please contact online customer service directly and we will give priority to you.

Related questions and answers:

Q1: What is Monkey Coin?

Ape Coins are currencies issued in the Age of Apes game and can be used instead of cash to purchase value-added paid content in the game other than Ape Coins.

Q2: Why can’t I see the Monkey Coin Mall? Or why can’t I use Monkey Coins to purchase gift packs?

1. You have not recharged Monkey Coins. When the current Ape Coin balance is >0, you can use Ape Coins for payment in the game. ；

2. The platform version you are using does not currently support payment with Monkey Coin. Only some platform versions are supported during the trial operation phase. More versions will be opened one after another, so stay tuned!

Q3: What is a monthly card?

The monthly card is a reward package purchased on a monthly basis, including an opening gift package and a daily gift package. After purchasing the monthly card, you will immediately receive the activation gift package, while the daily gift package requires you to log in to the official recharge center every day and click to receive it. After the validity period of the current monthly card expires, you can continue to purchase the monthly card for the next month to ensure continuous rewards.